BBB Accredited Business Profile

The Sleep Shop, Inc.

The Sleep Shop, Inc.

(828) 728-7002

The Sleep Shop, Inc.

40 years in business
3136 Hickory Blvd
Hudson, NC 28638-2661
Additional Phone Numbers
  • (800) 905-6252
Additional Email Addresses
BBB File Opened: 06/27/1995
Business Started: 10/01/1977
Business Started Locally: 10/01/1977
Business Incorporated: 07/18/1979 in NC
Type of Entity
Business Management
  • Ms. Lora Cady, Manager
  • Mr. William M. Howell, President
Business Category
  • Mattress
  • Bedding
  • Bed Sales
  • Pillows

Products & Services
Bed frames, Mattress sets, Bed sheets, Bed rails, Adjustable beds, Headboards, Bed sets, Mattress pads, Mattress protectors
Number of Employees: 
Methods of Payment
  • Cash, Check, Visa, MasterCard, American Express, and Discover. 6 and 12 months same as cash financing with Synchrony Financial with approved credit. If you have less than perfect credit or not very much credit, we offer Layaway terms and Westcreek Financial. See store for details.
Refund & Exchange Policy: 
Online Purchases: 
If you have a problem with your order or are not fully satisfied with your purchase*, contact us within 15 days of the receipt of your order. All returns must be authorized by us prior to shipping. Returned items must be shipped to us in their original condition and packaging within 30 days of original receipt. THE COST OF SHIPPING THE ITEM TO YOU IS NOT REFUNDABLE AND WILL BE DEDUCTED FROM THE AMOUNT OF YOUR REFUND. ALL RETURNS MUST BE SENT PREPAID FREIGHT AND THE COST OF THE RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. IN ADDITION, WE RESERVE THE RIGHT TO ASSESS A 30% RESTOCKING FEE.

*Sorry, we do not accept bed rails, bed frames, bed frame supports, center supports, wood bed rails, mattresses, opened pillows, opened sheet sets, opened mattress pads, opened comforters, opened create-a-kings, opened mattress toppers are NOT returnable and NOT exchangeable.

In Store Purchases:
We do not accept returns on our mattresses. It is against North Carolina state law to sell used bedding. If bedding has been in your home overnight, it is considered used and cannot be resold. For this reason, we do not offer any sort of comfort guarantee or exchange program.
BBB accredited business



We offer a wide selection of mattresses from Serta, Kingsdown, and Park Place in our friendly, pressure-free store. We provide mattress delivery within our local area, including removal of your old bedding. We also ship many of our bed frames, linens, and accessories all around the USA.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
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The Sleep Shop, Inc.

The Sleep Shop, Inc.


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