BBB Business Review

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BBB Accredited Business since

Pro Plumbing Services, LLC

Phone: (336) 283-4657 446 Teebo Dr, Lexington, NC 27295 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pro Plumbing Services, LLC is a friendly, full-service, residential plumbingcompany focused on providing customer satisfaction and punctual, courteous service. For your convenience, we arrive at your home with our "mobile warehouse on wheels". Our fleet of trucks is stocked with a full line of quality parts and products to keep your project moving quickly and on schedule. Our customers also appreciate our flat rate pricing that allows them to know the price upfront, so there are no surprises. To keep your home neat and clean, our employees place runners on the floors and wear protective booties. Locally owned and operated, our knowledgeable, expert staff is eager to effectively and efficiently solve your existing plumbing problems and prevent future ones.  For your peace of mind, we offer a maintenance program to check your plumbing systems yearly and thereby prevent a plumbing crisis.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro Plumbing Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro Plumbing Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pro Plumbing Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 27, 2008 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated 09/20/2006 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 22555.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Thad Hedrick, Managing Member
Contact Information
Principal: Mr. Thad Hedrick, Managing Member
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Piping Contractors

Alternate Business Names
Pro Plumbing Heating & Air

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.