Terms of Use



  1. The following organizations may link to BBB's website without prior written approval:
    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors— when listed in the same manner as websites of other listed businesses; and
    • Systemwide BBB Accredited Businesses—except soliciting non-profit organizations, charity shopping malls and charity fundraising groups which may not hyperlink to BBB's website.

    These organizations may link to BBB's home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

  2. BBB may consider and approve, using sole discretion, other link requests from the following types of organizations:

    • Commonly-known consumer and/or business information sources such as Chambers of Commerce, the American Automobile Association, AARP and Consumers Union;
    • dot.com community sites;
    • Associations or other groups representing charities, including charity giving sites;
    • Online directory distributors;
    • Internet portals;
    • Accounting, law and consulting firms whose primary clients are businesses; and
    • Educational institutions and trade associations.

BBB will approve link requests from these organizations if it is determined that: (a) the link would not reflect unfavorably on BBB or BBB Accredited Businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with BBB; (c) the benefit to BBB from the visibility associated with the hyperlink outweighs the absence of BBB accreditation; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to BBB's home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph two above and are interested in linking to bbb.org, you must notify BBB by sending an email to hyperlinking@council.bbb.orgPlease include your name, your organization name, contact information—such as a phone numbers and/or email addresses—as well as the URL of your site, a list of any URLs from which you intend to link to BBB's website, and a list of the URL(s) on BBB's site to which you would like to link. Please allow 2-3 weeks for a response.

Approved organizations may hyperlink to BBB's website as follows:

  • By use of the corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of the website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of BBB's torch seal or other design trademark of CBBB will be allowed for linking absent a trademark license agreement from CBBB. For use of CBBB design marks specific to a particular BBB program—such as the accredited business advertising program or the accredited charity seal program—participants and businesses should consult with their respective area BBBs for proper trademark usage, advertising guidelines and restrictions. 

Your Content:
There are places on BBB's site where your comments or other information you provide to BBB may be made available to the public. As noted in the submission rules, it is expected that you will honor the intellectual property rights of others in your submission. Copyright owners or agents that believe submissions are violative of their rights may provide BBB notice of this as set forth in Paragraph 9 of the submission rules.

Without prior approval and express written permission, you may not create frames around BBB's Web pages or use other techniques that alter in any way the visual presentation or appearance of BBB's website.

Content Liability: 
BBB shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend BBB against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights: 
BBB reserves the right, at any time and in its sole discretion, to request that you remove all links or any particular link to its website. You agree to immediately remove all links to BBB's website upon such request. BBB also reserves the right to amend these terms and conditions and its linking policy at any time. By continuing to link to BBB's website, you agree to be bound to and abide by these linking terms and conditions.

What You Should Know About Links On BBB's Website:
From time to time, BBB may, with permission from the site owner, decide to link to websites that are determined to be of interest to visitors. These websites may offer educational, governmental or other resources or may be owned or controlled by other third-parties.

BBB is not responsible for the content of any linked site, any link(s) contained in any linked site, or any changes or updates to the information contained in such sites. BBB provides links to third-party sites only as a convenience and the inclusion of any such link does not imply a BBB endorsement of either the site, the organization operating such site, or any products or services of that organization. A visit to any site or page from BBB's website via any such link is done entirely at your own risk.

BBB strongly recommends reading any Standard Terms and Conditions, Privacy Policy, Disclaimers or other notifications that may be found on any such third-party websites. Under no circumstances will BBB be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with the use of, or reliance on, any content, goods or services available on any other site.

If you find any link on BBB's website or any linked website objectionable for any reason, you may contact us about this. BBB will consider requests to remove links but will have no obligation to do so or to respond directly to you.