Privacy Policy

Better Business Bureau is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

BBB's Commitment to Security

Better Business Bureau Northwest (BBB) encrypts billing information wherever requested online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with BBB.

Personal Information that BBB May Collect

BBB collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, billing information, and complaint, customer review and inquiry information. BBB may also collect business information from sole proprietorships that apply for accreditation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.

BBB conducts a voluntary survey through the complaint and consumer review submission processes. Both of these surveys are voluntary; if you do not wish to participate you may simply skip the survey and continue to submit a complaint or consumer review. Through this survey we ask for your age, race, gender, income, and education level. The information is kept anonymously, so that we cannot connect your responses to your complaint or consumer review and is shared with other independent BBBs.

BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of BBB's website is structured to attract anyone under the age of 13.

The Council of Better Business Bureaus (BBB's governing body) maintains their own privacy policy.

How BBB May Use Personal Information

Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints, customer reviews, request a quote and process billing and business requests related to BBB program participation. BBB will use such information to provide operational notices and in program recordkeeping as well as to conduct research on industry marketplace practices. BBB's research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information. At certain points where personal information is collected on BBB's site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and the BBB Foundation. At any time you can add or remove your name from the mailing list by contacting

How Your Information May Be Shared

In order to process and report complaints against businesses, BBB will transfer complaints received to the respective companies. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending a request or inquiry, you are allowing BBB to forward your information to the proper business and also to the proper BBB, if necessary. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. BBB may also share your personal information with the Council of Better Business Bureaus (CBBB) for CBBB to research industry marketplace practices. Just as in any research this BBB may do, CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.

The text of complaints and any responses from the companies will be publicly posted on the BBB website—BBB reserves the right to not post in accordance with BBB policy. BBB may edit complaints or responses to protect privacy rights and to remove inappropriate language before posting text to BBB's website.

BBB Will Release Personal Information Under the Following Circumstances

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
  • Where BBB records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • To appropriate governmental authorities, where warranted by a company's failure to participate in BBB's advertising self-regulatory process; or
  • To appropriate persons, where your communication suggests possible harm to others.

Help BBB Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information BBB may have on file, please email BBB with the new information or your review request at Please let BBB know the department or program that led to your submission of personal information so that it may be efficiently located.

Computer Tracking and Cookies

BBB's website is not set up to collect or distribute personal information not entered by its visitors. BBB's site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use BBB site if your browser is set to reject cookies. BBB's cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

BBB collects data from the device and application visitors use to access our services such as IP address, browser type, device type (desktop versus mobile device.) BBB uses this information to improve the experience of visitors to our site, for market research and in the development of services. BBB does not share your IP address with other parties.

BBB collects statistics when a vistor clicks on the BBB Online Seal on a BBB Accredited business' website. Site information is used to confirm participation in the BBB Online Seal program and may be used to advise participants (BBB Accredited businesses) of the numbers of visitors who come to our website from theirs. No personal information is collected.

BBB Northwest uses AdRoll for advertising and re-targeting. Re-targeting shows ads to users who have previously visited our website as they browse the web. You may adjust your advertising preferences with AdRoll and read AdRoll's privacy policy.

BBB Northwest uses Crazy Egg heat mapping technology to better understand how visitors interact with our website and forms. Personally identifiable information is not collected. You may read Crazy Egg's privacy policy or opt out.

BBB uses Google Analytics to collect statistics and compile reports about visits to our website. Personally identifiable information is not collected. You may read Google's privacy policy. If you choose, you may install a browser add-on to opt out of Google Analytics.


If you have a complaint about BBB's compliance with this privacy policy, you may email