Business ProfileforMr Rooter Plumbing of Seattle

January 16th **** "*************************** " ******************************* came to my home to work on my well. He replaced my filtration system and *** piping I am a widow but had no choice but to pay the $1,902.47 if I wanted water in my home. I had already been three days without water in my house. ***** said that all we needed to do was wait for the ice to thaw at this point, then "I" should turn the spigot on in about (two hours) and see if water comes through, if it does, then turn the second spigot because that means it's safe to run the water through and there is no longer ice in the system to do damage. He put two heat sources on the pipes and I returned the next morning (figuring that was more than adequate time for the ice to melt). When I turned the spigot on no water came through, but the *** piping where ***** connected the pipes was leaking across the electrical cord for the heater. I called the office and the dispatcher said that it would be two more days before someone could come out. I insisted since I had already paid them I need it fixed today. **** arrived several hours later and spoke to me in "plumber language" that I did not understand except for the words "I don't know". I shut the door since had no paperwork for me, nothing for me to read or follow up. As I had previously explained to him, I had a video chat call with a doctor going on. Every call I have made since is not answered, (caller ID) or hung up on (by ****** at dispatch) except for the call that **** made but couldn't talk because he was coaching baseball. I cannot afford to pay another company to fix this problem (as I said I am a recent widow) until this money is returned. The work ethic of this company is appalling, I don't know if this is common practice for this company, but not for me. I see where I went wrong, which was choosing Mr. ********************** in the first place.