Responding to Complaints

April 11, 2017

Some businesses look at complaints as opportunities while others would prefer not to receive a complaint. BBB understands that sometimes a complaint can seem unreasonable and that is why your business is provided with the opportunity to tell your side of the story. Responding in a prompt and reasonable fashion is not only good business practice it is also a requirement per BBB Accreditation Standards.

If you feel your business bears no responsibility for the complaint – tell us. If you have documents (contracts, warranties, etc.) that prove your case, please send them to us with your response. 

When the matter is addressed in a timely fashion, all parties involved can move forward on a positive note. 

‘Thank You’ for your cooperation and support of BBB’s mission to promote ethical business practices in our communities.

Should you have any questions at any time, please feel free to contact our office.