Annual Reports


Your BBB|Northwest Florida reports a great year in 2015!

Last year, your BBB:

  • Processed 2,667 complaints in an attempt to resolve disputes between businesses and consumers.
  • Responded to 689,798 inquiries, including requests for BBB Business Reviews on specific businesses, requests for rosters of BBB Accredited Businesses by industry, processing eQuote requests for consumers looking for information from BBB Accredited Businesses and more.
  • Drove traffic to BBB Accredited Business’ websites an additional 9,455 times, helping consumers find businesses they could trust.
  • Opened 49 advertising review cases where local advertising did not adhere to BBB’s Code of Advertising or when businesses were falsely claiming BBB Accreditation.
  • Provided 116,174 consumers a list of trustworthy local BBB Accredited Businesses by industry.

BBB|Northwest Florida's 2016 annual report.