Business ProfileforRealJoy Vacations

I booked a ****** with RealJoy for the week of October 22-28, 2023. I had to contact them numerous times to get my check in info the day of check in. Upon arrival the house was dirty! Every wall in the house was dirty, cobwebs and dead bugs everywhere. I immediately notified them and requested other accommodations in which I didn't get a response for days. (the other option was a big downgrade and simply wouldn't accommodate our family). The hot tub didn't work our entire stay and at one point was a safety issue as the pressure was so intense that it would have cut you. Took two days to get the Wifi password. Maintenance men and service techs would randomly show up without being notified and at one point a man took pictures of my underage children! I have asked multiple times about getting this picture destroyed but they will not respond! At one point a "manager" arrived and was standing outside waving at my kids through the window. I have asked multiple times for a partial refund, and they have given a different amount each time. My entire vacation was ruined and a major inconvenience to deal with. Pictures are available.