Business ProfileforMr. Transmission #354

I had my car towed to Mr Transmission on 9/13/23 because my transmission went out and my warranty company was going to replace the transmission. So two weeks later on 9/26/23 Josh called me asking me to come pay my $100.00 deductible and to sign the paperwork so that the warranty company can pay him but he still wouldn't release my car to me. Then the next morning 9/27/23 Josh called me telling me that I can come pick up my car so my husband and myself get there and Josh took us into the office and told us that he had to get a new key fob made because when the car came in on the 13th the key was broken. But once we gave the key to the tow truck driver the key wasn't broke and what we don't understand is if the key came to him broken why didn't he tell us the first day why did he what until we came to pick up the car. Then my husband got in the car and he didn't even make a block before lights started to come on and then the car started to say decreasing power and only can drive 20 mph. But when the car went to them the only thing was wrong with it was the transmission and now all these other code are popping up and there are wires cut under the hood and it drives ruff when it wasn't driving ruff before they put the transmission in and we took it right back to Mr. Transmission and the old man that was there cussed us out and told us to get off his property. So we left the car there so they can fix it and Josh called us and said that he was going to get the car towed to Bobby ***** and we refused and told him to have it towed to Sandy *******. Now the car is at Sandy ******* and now the car wont start for them and it has a brand new battery dated 5/23. It doesn't make sense for us to put the car in one shop for the transmission and they messed up the car and we have turn around and take it to the Dealership to have them fix the problem that Mr. Transmission created. If they did not know how to work on an hybrid then they should've said so instead of F##Kin up our car