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          Find a Location

          Newman-Dailey Resort Properties, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforNewman-Dailey Resort Properties, Inc.

            Real Estate Rentals
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/16/1999

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Newman-Dailey Resort Properties, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/15/1999
              Years in Business:
              39
              Business Started:
              4/1/1985
              Business Started Locally:
              5/12/1999
              Business Incorporated:
              4/15/1985
              Accredited Since:
              6/16/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CND7600144 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 6/1/2024.

              These agencies may include:

              DBPR (Tallahassee)

              1940 N Monroe St

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr

              BBB records show a license number of DWE7601416 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 6/1/2024.

              These agencies may include:

              DBPR (Tallahassee)

              1940 N Monroe St

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr

              BBB records show a license number of CQ239247 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 3/31/2025.

              These agencies may include:

              DBPR (Tallahassee)

              1940 N Monroe St

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr

              Type of Entity:
              Corporation
              Alternate Business Name
              • Jade East Towers-Newman-Dailey
              Contact Information

              Principal

              • Ms. Jeanne Dailey, Founder & CEO

              Customer Contact

              • Ms. Jeanne Dailey, Founder & CEO
              • Mr. Ryan Coletta, Client and Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (850) 654-1932
                Primary Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/15/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My family of 6 has stayed several of years at Hidden Dunes, with no previous issues. We just stayed there from 6/6-6/11/22. Upon arrival to unit 1503, the condo was very hot an humid. We arrived shortly after 2pm upon getting our notification that the condo was open and ready. I called immediately to inform them of the AC issue. They stated that it was on a timer and we should not have been there until 4pm and that is when it kicks in. My sister, who was in 1102, did not have this issue and her condo was cold. I waited and called back every 30 minutes to an hour to continue to inform them it was blowing warm air. They said they would send a tech to override the timer. Still no tech 2 hours later. We had already unpacked everything. After a few more calls, they offered to have us go to 906, the only unit available. We packed it all and then unpacked again. We lost a day at the beach and my sister's family did as well due to helping us move. I was also told, at the time 906 was offered, that we could only stay till Thursday at 9am and then another renter would be there. They did not have a plan after that. I was called on Wed and told that the AC in 1503 was being replaced the next week and only unit 102 was. available. I asked to have access Wed night so we didn't have to wake the family up early on Thursday. They did allow for that. We spent a few hours moving again. 102 was awful - no view of the ocean, only the pool, with everyone staring into the unit. We had to keep our curtains shut the remainder of the time to keep my kids and family private from strangers. This unit was in no way comparable. I did tell Linda that, prior to moving there but she stated it was all they had or we could just go home. We could not go home as we were there with another family. In addition, she stated that this never happens, moving to a third condo. Seeking a full refund due to the AC, multiple moves and the non- comparable condo. We go to Hidden Dunes for the balcony and ocean view
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sharon M

              1 star

              10/07/2023

              We are return customers of Newman-Dailey, until now. Our condo, Jade East 1520, was dirty and in very poor repair. We had hot water issues the entire time we were there. Only one of five people could take a hot shower. We reported the issue and it was never resolved. In fact, after finally catching up with ND after departure, it was stated that user error with the faucets may have been the issue due to fancy faucets. Trust me, there’s nothing fancy in this condo that I am incompetent to use, including the cheap white faucets. Be cautious with the kitchen faucet too. It is so loose, it feels like it will fall in the sink. The ceiling above the stove was dirty. The air vents are rusty. The shower curtains are too short for the tubs so the floors were soaked after every cold shower. The shower door in the master swings out because there is no track on the bottom. That’s a safety hazard for someone stepping out onto a bathroom floor. The area rug in the living room is nasty. Our socks were black on the bottom just from unpacking the first night. The washer makes a horrible noise when running. The dryer is rusty. I was going to sweep the floor and there was only a broom handle with no head in the laundry room. The refrigerator took 2 days to get cold after I set the temperature down on it. The glass tops on all the tables slide easily and were a constant chore to keep in place. The patio ceiling had dropped stucco onto the balcony, again, no broom to clean it. I used a beach towel to swipe it off. Kelly was very dismissive of my concerns and was argumentative to the point of implying that I was being untrue about all of these issues. The first rule of good customer service is to listen and validate the customer’s concerns; she did neither. I did not like her attitude or the way she spoke to me. Furthermore, the $100 gift card for a future stay is unacceptable given the fact that we paid $2000 for this experience. Why would I want to return!?

              Newman-Dailey Resort Properties, Inc. Response

              10/18/2023

              As a return guest, we greatly appreciate your business, and are extremely disappointed to receive your one-star review. It is unfortunate that this rental did not live up to your expectations and was not of the quality that you have come to expect from Newman-Dailey. We are using your review to work with the owners on improvements and upgrades to the property as well as to enhance our customer service. We have reviewed the recorded messages and can understand how you perceived her comments as dismissive. We discovered it was more of frustration that she wasn’t able to diagnose/rectify the problem. We pride ourselves on our 100% performance guarantee for prompt reliable service and when we sent our inspector out while you were not in the rental, and she did not find an issue with the hot water, the team thought the issue had been rectified. As for the other items you found, we would have happily made improvements, including recleaning the floors, during your stay if we had known. It wasn’t until the last day of your stay that you reported the hot water was still a problem and reported these other issues. In the recorded message, Kellie explained that we were unable to find the problem with the hot water and she had run all 3 showers at the same time, and they all had hot water. That said, hot water may be subjective, and it may not have reached your desired temperature. On the recorded call she also asked about the refrigerator temperature, and you stated “it did get better” so she thought this too was no longer an issue. Since you are a repeat guest of Newman-Dailey, it was surprising to learn you would not want to return and enjoy a different vacation rental on your next Destin vacation. A gift certificate toward a future stay is our standard practice for guests who may have been inconvenienced during their vacation. We care deeply about our guests’ experience, and we are using your feedback to make improvements to our service and processes. We hope we have the opportunity to welcome you back to the beach.

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