The role of the BBB isn't to judge the quality of a company's products or services, nor is it to recommend certain companies over others. In this way, BBB is the opposite of a chamber of commerce, which exists to promote local businesses and lobby government for pro-business legislation. The primary job of the BBB is to make information available to consumers about businesses in their communities. Potential customers can find out which companies respond quickly and satisfactorily to consumer complaints, which companies have a history of ignoring or mistreating customers, and which businesses have received BBB accreditation.