Business ProfileforWindow World of Fort Wayne

I purchased a home in July 2022 and one of the windows had to be replaced due to the home inspection. The previous owner hired window world to replace the window. It took 5 months for the window to come in. The window was installed and will not open. The crank arm comes in contact with the kitchen sink. Window World is taking no responsibility and said it was the window that was chosen. They should have understood the window wouldn't work when it was ordered and told us to pick something different. The installation went even worse. The trim was damaged on the inside of my home. The outside was never finished. Insulation wasn't put in properly and now the window freezes on the inside of my house. The installer told me that the window was measured incorrectly and is the wrong size, my salesperson says the window was installed incorrectly. The installers manager returned to my home to 'fix' what his employee had done early on a Sunday morning. He made the window look even worse. Management refuses to return my calls. The sales person expressed that Window World will not help me because the previous owner ordered the window (in my name). I am stuck with a widow that causes my home to not be protected from the outside elements in a northern state. I am also unable to open the window which is considered a fire escape. All I want is a window that opens and is sealed from the elements. My 23 year old window worked better.