Business ProfileforSIRVA, Inc.

On January 12th, 2024, I paid Central *** and Storage $16,714.84 to move my household belongings from *************************************************** to **************************************************************************. I elected a $250 deductible on the move itself, to cover any damage incurred. This insurance policy is administered by SIRVA, who is the subject of my complaint.Upon arrival (Jan 16 and 17) and unpacking of our contents, damage was discovered. I was advised by the mover to compile a list of all damages and send to the move coordinator. This required us to unpack all items before sending in the claim. On January 25th, I submitted the following items (along with pictures) as damaged:Electric Griddle - $65.00 Pottery statue - $50.00 Wax Burner - $25.00 Slashed pillow cases - $25.00 Slashed leather sectional sofa - $TBD by repair company Broken water supply line to refrigerator - $TBD by repair company The last 2 items are the most significant and their repair costs would take us over the $250 deductible. On January 25th, I received notification from Allied *** Lines that my claim (Ref# *****-4) had been received and would be assigned to an adjuster.On February 6th, I received notification from ***************************, a Claims Analyst from SIRVA. In this communication, **************** said she would forward to Justices Finishing Line, a third party company. On Feb 9th, Justices Finishing Line contacted me and scheduled a date to have an agent come to our house to inspect the damage. They arranged for a plumber to come inspect and repair the refrigerator, but had no info on the others items in my claim. I believe the plumber came out the week of February 19th. He needed to order a replacement part that took a week to come in. On March 6th, he came out to install the new part, but discovered another problem when he turned the water supply on.On March 7th, I was contacted by Justices Finishing Line, who told me that **************** (SIRVA) had contacted them to say the claim was being denied. Justices Finishing Line said they had everything they needed to do the repair, but could not go any further. They were confused by the stance of **************** as well, and suggested I call her. On March 8th at 11:56am EDT, I called **************** and left a voicemail message. I called again on March 18th at *****am EDT and left another message as I had not received any communication or response. I attempted to call again on March 19th and was advised to send **************** an email, as that is what we need to do when we have a question for her.It is now well over 60 days since my move, and there has been no communication from SIRVO regarding the handling of my broken items. I am seeking replacement reimbursement for those items with costs listed above, and repairs to be made on my sectional sofa and refrigerator. As of 12:05pm EDT on March 20th, I have still not heard from ****************.