Business ProfileforT&T Plumbing & Heating, Inc

I wanted a locally produced Geothermal unit from ***** Furnace and contacted them and ***** was suggested. I had ***************** out and we sat at my kitchen table and went over what I was looking for. I wanted Geothermal unit to replace my Ceiling heat and window units for AC in the summer. I then showed him my plans to remodel my house with to additions. I also wanted the basement to have some HVAC as my youngest son lives in the basement. We then walked the house, all rooms were looked at and we also looked at the basement and determined where the Geothermal would be placed. ************* gave me multiple size options and I chose one and at the time asked for a Load List (was never given one). I chose an option that was $27k and paid 10k down. It took months for the equipment to come in. The equipment came in and they did the installation around Christmas and to say that it went awful was an understatement. They guys never completed the duct work, never caulked any of the supply runs between the ceiling and attack and I was told it was done and they wanted the final payment. The kept saying that the Geo was installed correctly. I could not sleep at night because of improper installation that I had to look up on the *****Furnace website install instructions. It was so lout and vibrated I could not sleep. Last week I had a ***** tech out to look and he said that the size unit that I have is barely big enough to cover my house including the basement. When I showed the remodel I was planning on for Spring **** he said that system will not keep up. I have asked *** at least 5 times for his load requirements and I just got it last week and it isn't big enough for my current house including the basement. *** told me over and over that I was over sizing the equipment and when I see the actual load list and they he did not include my basement or addition included I am very disappointed. I contacted the BBB before I file a court case.