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Find a Location

Ruoff Mortgage has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRuoff Mortgage

    Mortgage Broker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.42/5stars

    Average of 190 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1986

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Ruoff Mortgage is a full-service residential mortgage company with 70+ branch locations and originates in 45 states through their online consumer direct division. Over the past several years, Ruoff Mortgage has experienced tremendous growth in loan volume and sales, landing them a spot on the prestigious Inc. 5000 Fastest Growing Companies in America List for 9 years in a row. They have been recognized by several prominent industry publications such as the Scotsman Guide’s list of Top Mortgage Lenders, Mortgage Executive Magazine’s Top 100 Mortgage Companies in America and the Freddie Mac Home Possible RISE Awards. Ruoff Mortgage has a 98.2% customer satisfaction rating, as compiled by CX leader, Customerville. To learn more about Ruoff Mortgage, visit www.ruoff.com. 

    Products & Services

    This business offers residential mortgage lending, FHLMC, FNMA, GNMA approved direct seller/servicer. Conventional mortgages, FHA mortgages, VA mortgages, new construction mortgages, home equity loans and First-time homebuyer programs through Indiana Housing and Community Development Authority.

    Business Details

    This is a multi-location business.

    Find a Location

    Ruoff Mortgage has 93 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1670 Magnavox Way, Fort Wayne, IN 46804-1536
      BBB File Opened:
      3/1/1986
      Years in Business:
      39
      Business Started:
      9/17/1984
      Business Started Locally:
      9/1/2012
      Business Incorporated:
      9/17/1984
      Accredited Since:
      3/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Mark Music, President
      • Mr. Clint Morgan, Senior Vice President and Chief Lending Officer
      Contact Information

      Principal

      • Mr. Mark Music, President
      • Mr. Clint Morgan, Senior Vice President and Chief Lending Officer
      Additional Contact Information

      Fax Numbers

      • (574) 975-2724
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      ***** owed nothing ***** $100 increase in real life. They are charging me an extra 500 a month. PMI same Taxes went down 300 Insurance went up 400 12/06 my escrow analysis was ran they determined I was ***** short ( they double charged me taxes on the projected analysis). I brought this to their attention and the online associate ***** got an attitude with me.Insurance had increased me from 900 to ***** at that time. I called another company and got it switched down to a 400 increase instead of a thousand increase.1/15 I reduced my insurance from the ***** to ***** (which is the 400 increase I stated earlier.)My house payment last year was 1100 and they are charging me 1600 a month currently. They are saying there is nothing I can do and that I have to pay it.Ruoff just ran the escrow and they are saying I will end up with a 1400 dollar payment after it is all said and done. I had nothing increase randomly or anything. Ruoff is charging me an extra ***** a year and there is nothing I can do about it. I have had to make three payments of ***** instead of ***** while emailing with them and visiting the offices with paperwork. I have all of the paper work available to emailed to someone directly. This has a lot of my personal information on it so I do not want to just send it out.
      Read More

      Customer Reviews

      190 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephanie p

      5 stars

      04/14/2024

      Working with ********************* was a great experience. He kept me informed on the whole process, and helped us through it. I highly recommend Ruoff and would use them again

      Ruoff Mortgage Response

      04/15/2024

      Dear *********,

      Thank you so much for your kind words about **** and Ruoff Mortgage! We are thrilled to hear that **** provided you with a smooth and informative experience throughout the mortgage process. We strive to deliver exceptional service to all our clients, and ****'s dedication is a great example of that commitment.


      We appreciate you recommending us, and we look forward to the opportunity to serve you again in the future.


      Sincerely,
      The Ruoff Mortgage Team

      Local BBB

      BBB Serving Northern Indiana

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