Customer ReviewsforHome Reserve, LLC

I am thinking about a sectional. Years ago, I bought a purple couch for my daughter when she was starting high school. Easy to assemble. Hard waring and nice to look at. She was very happy. A bit of sawdust does not worry me. Back to the sectional it would be nice to see dimensions of components on the website. Truly I do not understand why it would take someone six hours to build a simple kit. That is the state of ******* today. I have three large bins outside my door, one that says **** one that says **** and one that says ***** *** and the **** have no problem getting their packages in the correct bin. **** likes to switch between the three bins and no bin at all. We live in a world today where all you can do is watch and think WTF. As to Home Reserve, my recollection is that the order was on time, properly packaged and as described.

We love our custom sectional from Home Reserve! I had an issue with my credit card when trying to place an order online (it was a secured credit card and the money was on there but there was a purchase limit) and the woman on the phone was extremely helpful and was able to split my payment methods up for me over the phone and talked to us about their trial we could do with an armless sectional piece while we waited for the rest of the couch to be put into order. We got the trial and loved it so we definitely put in the rest of our order. We did have one of the wooden pieces break while trying to put it together (you have to sand down some of the pieces to get them to fit together) and without any issue they sent us another one immediately. We love that we can have pieces replaced over the years, as we have pets and kids, and don’t have to worry about purchasing a whole new piece of furniture. It’s really comfy and looks great. It’s exactly what we wanted and was a great investment.

Shopping with this company has been the worst experience I've ever dealt with. The only positive comment I have is the return was easy and the woman who helped me was informative and nice. I order a 3 piece sectional that took 6+ hours to build. It left saw dust on everything, I was literally inhaling saw dust. The parts didn't fit togther easily. Some nails even had to be lift slightly elevated because they simply would not screw in anymore. Original return fee was a little over $***. The price was only dropped to $** after I mentioned they're "risk free armless trial" almost $*** was taken out of my refund. They charged me the delivery shipping and the refund shipping They don't allow any negative comments on their website or on the ******** post. If you look at anything not endorsed by this company all the coments are negative. These couches are HARD and dense and all seats felt like they would break at any second. They're also not BBB accredited. They also blocked me from their ******** page from leaving comments and "liking" their page and deleted my posts. A 3 piece cost me over $** and I had to build it from scratch. I swear they make their money off of the returns and not even their product. I'm sure they'll report me after realizing they still "allowed" me to share their ******** page. Also the company name is "Home reserve".