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          Carpet One Floor & Home has 1 locations, listed below.

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            Business ProfileforCarpet One Floor & Home

            Hardwood Floors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/13/2011

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This business offers retail flooring.

            Business Details

            BBB File Opened:
            5/19/1978
            Years in Business:
            92
            Business Started:
            1/1/1932
            Business Started Locally:
            1/1/1932
            Business Incorporated:
            1/26/1995
            Accredited Since:
            10/13/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Carpet One
            • Riverwoods Flooring
            Business Management
            • Mr. Stephen Lipp, President
            Contact Information

            Principal

            • Mr. Stephen Lipp, President

            Customer Contact

            • Mr. Stephen Lipp, President
            Additional Contact Information

            Fax Numbers

            • (260) 489-2475
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/16/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Spencer H

            1 star

            05/04/2022

            I had a terrible experience with this company. There were long delays in shipping with no communication or explanation. I had to repeatedly contact the company, and found their customer service to be rude and dismissive. Most frustratingly, the company listed incorrect dimensions for a piece on their website, meaning that when I finally received my order, I was unable to complete the job because of a materials shortfall; I had calculated and ordered correctly based on the information provided on their website, but that information was wrong. The company refused to take responsibility for this or do anything to make it right. This meant adding another month+ to the time to complete my project while I waited for them to ship the additional product they sold me at full price. When these pieces finally arrived, they were damaged, although I was fortunately able to salvage enough to finish the project and end my long, frustrating, and expensive experience with this company. I will certainly never do business with them again.

            Carpet One Floor & Home Response

            05/05/2022

            The material was delivered within 3 weeks of order back in February. When the trim pieces were sent, the manufacturer accidentally sent a sample instead of the trim pieces and the trim pieces were reordered and sent to the homeowner and he received them three days before the installation date. The trim pieces were ordered after the material was received. I hope that ********************* enjoys his flooring.

            Local BBB

            BBB Serving Northern Indiana

            BBB Reports On

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