Business ProfileforPartners 1st Federal Credit Union

This company lacks the efficiency to close out a loan in a timely manner and is trying to continue to charge me for unnecessary fees. I currently have an auto loan with them. On August 11th, 2022 the vehicle hit by a deer and a claim was filed on the vehicle. My insurance company, ******* ******* assessed the vehicle and declared it a total loss. On August 26th, 2022 a settlement was given to Partner's 1st to apply to the loan, which was cleared on September 15th. That left a remaining balance of just over a grand. This remaining balance should be covered by the *** insurance coverage that was purchased with the vehicle. On September 9th, a notification was sent to the dealership to request a copy of the warranty insurance and *** paperwork. I was told it could ***********-8 weeks for them to receive a copy. Back in August, I visited my local branch to ask if this paperwork was on file. The manager called the department and they told me they had all the necessary paperwork. On October 21st, after two follow up calls to Partner's 1st, who both told me they had not received a copy of the warranty yet, I called the dealership to request a copy of the necessary paperwork and they mentioned they had not received any notifications from Partner's 1st. I forwarded the copies to a customer service rep at Partner's 1st the same day who is suppose to forward it to the correct department. One of the follow up calls, I spoke with a man named ***** who told me I could cancel auto pay on my loan. However, the late payment is now being considered a delinquent charge and I have also been given notice that insurance will be purchased on my behalf for a vehicle that doesn't exist and a car title that was relinquished to the insurance company. Every time I call to discuss my concerns, I get a new excuse why my issue hasn't been resolved and an excuse about their automated systems. I have also never received any communication from them about this matter. I have initiated every call.