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Find a Location

INOVA Federal Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • INOVA Federal Credit Union

      358 S. Elkhart Avenue Elkhart, IN 46516-3545

      BBB Accredited Business
    • INOVA Federal Credit Union

      PO Box 2367 Elkhart, IN 46515-2367

      BBB Accredited Business
    • INOVA Federal Credit Union

      619 County Road 6 E Elkhart, IN 46514-5570

      BBB Accredited Business
    • INOVA Federal Credit Union

      661 County Road 17 Elkhart, IN 46516-9568

      BBB Accredited Business
    • INOVA Federal Credit Union

      1025 S Carroll Ave Michigan City, IN 46360-5660

      BBB Accredited Business

    Business ProfileforINOVA Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 126 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/11/2013

    Years in Business: 82

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Financial Institution

    Business Details

    This is a multi-location business.

    Find a Location

    INOVA Federal Credit Union has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • INOVA Federal Credit Union

        358 S. Elkhart Avenue Elkhart, IN 46516-3545

        BBB Accredited Business
      • INOVA Federal Credit Union

        PO Box 2367 Elkhart, IN 46515-2367

        BBB Accredited Business
      • INOVA Federal Credit Union

        619 County Road 6 E Elkhart, IN 46514-5570

        BBB Accredited Business
      • INOVA Federal Credit Union

        661 County Road 17 Elkhart, IN 46516-9568

        BBB Accredited Business
      • INOVA Federal Credit Union

        1025 S Carroll Ave Michigan City, IN 46360-5660

        BBB Accredited Business
      Location of This Business
      358 S. Elkhart Avenue, Elkhart, IN 46516-3545
      BBB File Opened:
      3/12/2003
      Years in Business:
      82
      Business Started:
      1/1/1942
      Accredited Since:
      7/11/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Mr. Dallas Bergl, President/CEO
      Additional Contact Information

      Fax Numbers

      • (574) 293-6119
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/09/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I have been trying to get a letter of no interest on a vehicle that is still showing to have a lien through your credit union which has been satisfied a long time ago. Was told to contact Loss Mitigation team. They don't return phone calls and will never answer the phone. I have only been told that I can't get a lien release. I have never asked for a lien release. I need a letter of no interest on your letter head or I cannot get an ******** title.
      Read More

      Customer Reviews

      126 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jonathan K

      5 stars

      04/05/2024

      ********************* Has helped me with All of my problems multiple times. This is my first time doing online banking. I don't know how well I would do without his help.

      INOVA Federal Credit Union Response

      04/08/2024

      Thank you so much for taking the time to share your experience with Kyler. We're thrilled to hear that we were able to assist you with all of your problems and make your transition to online banking a smooth one.

      Local BBB

      BBB Serving Northern Indiana

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