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          Find a Location

          Stanley Steemer of Fort Wayne has 1 locations, listed below.

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            Business ProfileforStanley Steemer of Fort Wayne

            Carpet and Rug Cleaners
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/3/1989

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Serving all of Northeast Indiana.This company offers carpet and upholstery cleaning, ceramic tile and grout cleaning, air duct cleaning. As well as, mold remediation and water and fire damage restoration services.

            Business Details

            BBB File Opened:
            5/5/1980
            Years in Business:
            44
            Business Started:
            1/1/1980
            Business Started Locally:
            1/1/1980
            Accredited Since:
            11/3/1989
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Scott Stites, President
            Contact Information

            Principal

            • Mr. Scott Stites, President

            Customer Contact

            • Mr. Scott Stites, President
            Additional Contact Information

            Fax Numbers

            • (260) 482-8663
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/27/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            I hired Stanley steamer to perform floor cleaning in my home on 7/11/22 involving carpet cleaning, tile cleaning, and rug cleaning. Two employees from the company came in the time that was planned and were very pleasant to deal with. To clean 3 carpeted areas, three tile areas, and two area rugs, they were only in my home for about an hour. After they left and I looked over the work that was done, I noticed how poorly the tile floors had been cleaned. The area was soaked and it was obvious that some work was done there however, there was a lot of space, in each of the three ********** that had not been touched. There were clumps of dog hair behind the door, in corners, and around the perimeter under the cabinets. You can actually see a perimeter of dust where I had picked items up on the floor prior to them coming that had clearly never been touched. I contacted the company via their website and chatted with an individual that evening. They had offered a courtesy cleaning but that does not work with my schedule as I am expecting a baby very soon and was not happy with the service so did not with to juggle my schedule for them to return, I explained this to them. They then said they would send a note to the regional manager. After several days of not hearing from them, I contacted them through the website again and on 7/18/22, I was contacted by someone at the corporate level. They were sincere and courteous and explained that because this is a franchise, all disputes must go through the regional office and he stated that he would contact them to try to help progress things. Several days passed and I still hadnt heard anything so I sent another message through the website on 7/23/22. It is now 7/26/22 and I have yet to have any sort of contact from someone at a regional level. I am asking for the services to the tile floors to be refunded.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Northern Indiana

            BBB Reports On

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