Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Preferred Automotive Group, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Preferred Automotive Group, Inc.

      9134 Lima Road Fort Wayne, IN 46818-1804

      BBB Accredited Business
    • Preferred Automotive Group, Inc.

      5005 Illinois Road Fort Wayne, IN 46804-1170

      BBB Accredited Business
    • Preferred Automotive Group, Inc.

      615 E State Blvd Fort Wayne, IN 46805-3328

      BBB Accredited Business

    Business ProfileforPreferred Automotive Group, Inc.

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/12/1990

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Preferred Automotive Group, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Preferred Automotive Group, Inc.

        9134 Lima Road Fort Wayne, IN 46818-1804

        BBB Accredited Business
      • Preferred Automotive Group, Inc.

        5005 Illinois Road Fort Wayne, IN 46804-1170

        BBB Accredited Business
      • Preferred Automotive Group, Inc.

        615 E State Blvd Fort Wayne, IN 46805-3328

        BBB Accredited Business
      Location of This Business
      9134 Lima Road, Fort Wayne, IN 46818-1804
      BBB File Opened:
      3/29/1990
      Years in Business:
      34
      Business Started:
      9/1/1989
      Business Started Locally:
      9/1/1989
      Business Incorporated:
      8/21/1989
      Accredited Since:
      4/12/1990
      Type of Entity:
      Corporation
      Alternate Business Name
      • Preferred Auto (Former)
      Additional Contact Information

      Fax Numbers

      • (260) 489-0487
        Primary Fax
      • (260) 489-6017
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      $20,000 we got a 2016 ***** from preferred auto. They knew that it didnt work very good and sold it as is so they didnt have to repair it. This is going to cost nearly $10,000 to have it fixed so another words I bought a brand new car I cant use it I couldnt use it three days later try to return it they said no.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kody P

      1 star

      02/23/2024

      As a former employee, I will never buy a vehicle from this company. I worked for the company when ********************** still owned it. And it seems **** has carried on the ways of his father. Selling junk vehicles made to look appetizing to a buyer the amount of times that I have spray-painted interior to make it look nice for a customer instead of cleaning it, the amount of times that I have cleaned up an absolute junk car and turned around and sold it for a premium price to someone makes me sick. A little over a year ago, I stumbled upon what I thought was a deal and I shouldve known better. I am currently stranded on the side of the road without my spare because instead of purchasing the proper spare, they took a spare from a scrap vehicle, and one of their most popular sellers a *******************, and toss it underneath. The things that I have seen done and asked to do, the sloppy and disrespectful talk that goes on inside of that place, I would steer anyone as far away from there as I possibly can. Hope this helps somebody.

      Local BBB

      BBB Serving Northern Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.