This Business Is Not BBB Accredited

Carmax, Inc.

Carmax, Inc.

(219) 769-2902

Carmax, Inc.

23 years in business
1370 E 79th Ave
Merrillville, IN 46410-5768
BBB File Opened: 01/01/2003
Business Started: 09/01/1993
Business Started Locally: 01/01/2002
Contact Information
  • Principal: Ms. Susan Stonchus, General Manager
  • Mr. Randy Berg, General Manager
  • Mr. Austin Ligon, President & CEO
Business Category
  • Auto Dealers - Used Cars
Products & Services
This company offers used vehicles and new vehicles in some states.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

NR

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On March 22, 2017, the business entered into a Consent ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Based on the files of the BBB, this company has a satisfactory record with the BBB in Richmond, VA, where the company is headquartered. To have a "satisfactory record" with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the BBB, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the BBB must have a clear understanding of the company's business and no concerns about its industry.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Carmax, Inc.