Business ProfileforLochmandy Motor Sales, Inc.

Service done on 9/29/23 ****** miles on truck Lochmandy motors ************** committed fraud against me I paid to have a front axle changed, took to a different dealership they found it appears to be the old axle still installed. I Recently brought in my 2019 RAM 1500 for a popping noise when i turned my steering wheel, After inspecting it myself found that the CV axle was wobbling on the front drive axle shaft. Took it in for a CV axle change, and the SERVICE MANAGER reassured me that the CV axle was fine but the entire front AXLE needed replaced. I paid $2,700 for the axle replacement, after a month of driving I continued to hear the popping noise. I looked under the truck and found the CV axle still wobbling on the axle shaft. Went back into Lochmandy to discuss to the issue and the service manager was no help, He looked at the CV axle and told me the CV axle is worn out. I then asked why the Mechanic did not let me know the CV axle was bad when the part was removed and why they just reinstalled it back into the truck. He did not give me any answer for that. He then said i needed to pay an additional $750 for the CV axle and he would pay for the labor (which was previously paid by me when the front axle was replaced). I filed a complaint with FCA they informed me to take to a different dealership, which i did, to get the CV axle replaced, While they were performing the maintenance. They found the axle appears to be the same old axle installed. I attached photos of the rusted axle shaft and how much wear was found on it and the CV axle.Lochmandy has wrongfully charged me for a part that was never changed then the service manager asked me not to come back ever again, because i left him a bad review. This shop needs to be investigated for more fraudulent maintenance as i don't think i am the only one they have scammed. Please review this and kindly give me a follow up if you find any more information. Thank you for your time