DirecTV Scammers Request Amazon Gift Cards for Bill Payment

  
     
June 16, 2017

By Julia Cherry

Beware of this new twist on an old and classic scam! DIRECTV impersonators have been contacting customers offering a reduced monthly rate on bills in addition to receiving premium channels if they paid 5 months up front using Amazon gift cards within 24 hours of the call. If the consumer agrees, a “supervisor” will be put on the line to record and verify the agreement and provide an authorization number to use when calling back in to give the claim code located on the back of the Amazon card.

A representative from AT&T (DIRECTV’s parent company) has confirmed this is a scam and suggest that if customers ever have questions about whether or not a call is legitimate, they need to hang up and call a posted customer care number and confirm it is a real offer. Amazon has also created a Common Gift Card Scams page to alert consumers that these types of scams are occurring and that Amazon.com Gift Cards can only be used on Amazon.com, and should not be used to make payments to other businesses or individuals

Consider the following tips to help you avoid scams involving paying a bill via gift cards:

  • Never pay with an Amazon gift card. If you’re not shopping on Amazon.com, you shouldn’t be paying with an Amazon gift card. Don’t pay with any gift cards, including Amazon gift cards, or reloadable cards.
  • Consider how the organization normally contacts you. If an organization normally reaches you by mail, be suspicious if you suddenly start receiving emails or text messages without ever opting in to the new communications.  
  • Do not trust your Caller ID. Scammers have the ability to spoof your phone number and make themselves look legitimate.
  • Report it to help warn others. If you are targeted by a scam like this, you can file a complaint with the FTC or report it to BBB Scam Tracker.

If you gave someone the code from an Amazon gift card, log into your Amazon account and contact Amazon Customer Service, or call them at 1-888-280-4331. Tell them what happened and ask if they can disable the card. If you hear from someone who wants you to pay with an Amazon gift card, don’t do it and report it to the FTC..

For more information, go to, Don’t Pay For a Car with Amazon Gift Cards. Ever, Common Gift Card Scams, and DIRECTV/Amazon Scam.

If you would like to report a scam, call your BBB at 256-533-1640 or go to the BBB Scam Tracker. To find trustworthy businesses, visit bbb.org.