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BBB Reliability Report for

Hospice of the Shoals, Inc.


This BBB Accredited Charity meets all 20 Standards for Charity Accountability.
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BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.

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Name: Hospice of the Shoals, Inc.
Phone: (256) 767-6699
Fax: (256) 767-3116
Address: 115 Fairground Rd
Florence, AL 35630-1283
Website: www.hospiceoftheshoals.org
https://www.facebook.com/Hospice-of-the-Shoals-178387942182149/
Report Creation Date: June 29, 2018
Report Expiration Date: May 3, 2020
Original Business Start Date: April 1992
Principal: Ms. Heather Patterson, President/CEO
Customer Contact: Ms. Heather Patterson, President/CEO -
Email Address:
Entity: Charity
Incorporated: April 1982, AL
Employees: 16 full time and 0 part time
Type of Business: Hospice, Charity - Local, Home Care, Home Health Care, Senior Home Care

Stated Purpose

To provide meaningful, compassionate care to patient's with a life-ending illness and their caregiver's in Colbert, Franklin, and Lauderdale Counties regardless of their ability to pay, and is continuously expanding its' services to meet the growing needs of our community. Its qualified and dedicated employees and volunteers provide comfort and dignity to the patient while meeting their physical, social, emotional, and spiritual needs.

The purpose of Hospice of the Shoals is to provide meaningful, compassionate care to patients with a life - ending illness and to their caregivers in Colbert, Franklin and Lauderdale counties, regardless of their ability to pay. Hospice of the Shoals is continuously expanding its services to meet the needs of the community. The qualified and dedicated employees and volunteers provide comfort and dignity to the patient while meeting their physical, social, emotional and spiritual needs.


Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.


Programs

Hospice of the Shoals provides care wherever patients choose to reside; at home, at a caregiver's home, at a long-term nursing facility, or assisted living. Our goal is to assist families and caregivers in providing to patient's the highest quality hospice care services in Colbert, Franklin and Lauderdale counties in Northwest Alabama.
Services include:
- Medical direction by two local Board Certified Hospice and
Palliative Care Physicians, including home visits periodically and as
determined by the Hospice Team
- Nursing care by specially trained hospice Registered Nurses with
24/7 availability
- Personal care by Hospice Nursing Aides
- Social Worker services
- Chaplain services and counselor services
- Medical Supplies such as diapers, wound care treatments,
catheters, bed pads, etc.
- Medical equipment, such as hospital beds, over-the-bed tables,
wheelchairs, shower stools, oxygen, etc.
- Prescription medications for pain and symptom control
- Volunteer assistance
- Respite care and caregiver relief
- Short-term inpatient care
- Continuous Care
- Bereavement counseling and support
- Any other covered services needed to manage pain and symptoms,
as recommended by Hospice of the Shoals Interdisciplinary Team
Additional services offered by Hospice of the Shoals:
- Grief support meetings
- Personal counseling for non-hospice patients/families
- Pastoral services for funerals
- Educational seminars through Hospice of the Shoals Education
Department
- End-of-Life care information by Hospice of the Shoals staff (verbal
and/or published)



Hospice of the Shoals provides care wherever patients choose to reside: at home, at a caregiver's home, at a long - term nursing facility, or at an assisted living home. The goal is to assist families and caregivers in providing to the patient the highest quality hospice care services in Colbert, Franklin and Lauderdale counties in Northwest Alabama.

These services include:
Medical direction by two local Board Certified Hospice - Palliative Care Physicians, including home visits as determined by the hospice team
Nursing care by specially trained hospice registered nurses with 24/7 availability
Personal care by hospice nursing aides
Social Worker services
Chaplain services and counseling services
Provides medical supplies such as diapers, wound care treatments, catheters, bed pads, etc.
Medical equipment such as hospital beds, over the bed tables, wheelchairs, shower stools, oxygen, etc.
Provides prescription medication for pain and symptom control
Volunteer assistance
Respite care and caregiver relief
Short term inpatient care
Continuous care
Bereavement counseling and support
Any other covered services needed to manage pain and symptoms, as recommended by the Hospice of the Shoals interdisciplinary team

Additional services offered are:
Grief support meetings
Personal counseling for non - hospice patients and families
Pastoral services for funerals
Educational seminars through the Hospice of the Shoals Education Department
End of life care information by Hospice of the Shoals staff - verbal or printed materials


Governance

The Board of Directors for Hospice of the Shoals meets once a month.

Chief Executive Officer:Heather Patterson, President/CEO
CEO Compensation:$79,700
Highest Paid Executive:CEO
Highest Paid Executive Compensation:$79,700
Chair of the Board:Kelly Ford
Chair's Profession / Business Affiliation:Assistant to the VP Student Affairs at UNA
Board Size:16
Paid Staff Size:16 full time and 0 part time Full Time.

Fund Raising

Method(s) Used:Fund raising methods include: Invitations to Fund Raising Events, Print Advertisements, and Grant Proposals.

Hospice of the Shoals is a United Way agency and also has special events. There is no paid outside fundraiser for Hospice of the Shoals.


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Industry Tips

CHARITABLE SOLICITATIONS

In an effort to assist you in making a responsible decision, the BBB suggests you follow these guidelines:

1. Use your head as well as your heart. Beware of telephone solicitations. The ultimate telephone solicitation scam can result when callers secure your pledge for a donation to a non-existent charity.

2. If you are tempted to respond to a telephone appeal, request that literature be sent to you along with the organizations latest financial statement BEFORE you make a contribution. This information will allow you to determine how much of your donation actually goes to the cause, how much to fund raising and administrative costs.

3. Beware of "runners" who will be right over to pick up your check.

4. Never make cash donations, always pay by check with the endorsement made out to the charity, not the person collecting.

Bona fide solicitors will welcome the requests, and gladly furnish the information, bogus solicitors will not be able to provide this information or will attempt to talk themselves out of an uncomfortable situation and go on to a less "educated giver".


ID: 5003364
Report as of July 17, 2018 05:34
Copyright© 2018 Better Business Bureau


An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.


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