Business ProfileforWaynes

Signed an agreement with *****'s for weed control back in May 2022, noticed near the end of July the weeds were not getting better, only worse so called the office. Asked that instead of spot treatment, the entire yard be sprayed. In August of 2022 we weren't seeing any results and still seeing the yard getting worse. Called the office and asked to stop the agreement and was persuaded by the office personnel to hold off on canceling. Called again in October 2022, with photo documentation with the same complaints and was told to give it a few months before we would see any changes. Waited until February 2023 to call back and note that there had been zero improvement and that part of the lawn wasn't being treated at all. Was told in March 2023 the tech was confused on what the boundaries were for our property and had not been treating a large portion of the lawn we had been paying to have treated. Requested to cancel and was convinced again to stay and they would make it right. Now that our lawn should be out of dormancy, we realized the entire lawn is dead and only weeds are growing. Documented with photos from the time of the original complaint through the present time. Was told by *****'s supervisor *** and *** that the December 2022 frost ruined our lawn, although I've been reporting since August 2022 about the ongoing issues. Still have not had *****'s accept responsibility for their mishaps and would like the entire monetary amount that I paid them returned to me since during the course of our agreement, the agreement was never met. I am including photos of my lawn prior to using ******** photos during the services, photos from present day, and the customer notes emailed to me by one of the office staff from them.