BBB Accredited Business Profile

Huntsville Utilities

Huntsville Utilities

(256) 535-1200

Huntsville Utilities

77 years in business
112 Spragins
Huntsville, AL 35801
Additional Phone Numbers
  • (256) 535-1290
  • (256) 535-1349
Additional Email Addresses
BBB File Opened: 11/14/1965
Business Started: 07/01/1940
Business Started Locally: 07/01/1940
Contact Information
  • Principal: Mr. Wes Kelley, CEO
  • Ms. Deborah Hudson, Communications Specialist
  • Customer Service: Ms. Kim Torres, Cust Serv Manager
Business Category
  • Electric Companies
  • Energy Conservation Products
  • Energy Management Consultant
  • Natural Gas Companies
  • Utility Water Company

Additional Information
  • The BBB has identified a pattern of complaints regarding misunderstanding of their bill or a wrong amount on their bill. Huntsville Utilities has responded to all complaints with clarification of the statement or an adjustment if appropriate.
Products & Services
Huntsville Utilities is a publicly-owned, not-for-profit organization.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
BBB accredited business



Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Huntsville Utilities

Huntsville Utilities


Customer Review Rating:


Composite Score: