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Find a Location

Complete Dental - Huntsville has 1 locations, listed below.

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    Business ProfileforComplete Dental - Huntsville

    Dental
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2008

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Complete Dental provides personalized dental services.

    Products & Services

    Our services include general dentistry (dental exams and cleanings, periodontal care, endodontic care, extractions, bone grafts, mouthguards, sedation dentistry), Restorative Dentistry (fillings, crowns, bridges, dentures, dental implants, All-on-4TM implant dentures, and mini implants), and Cosmetic Dentistry: (complete smile makeovers, veneers, Invisalign(r) and Invisalign Teen(r) clear orthodontic aligners).

    Business Details

    Location of This Business
    7540 Memorial Pkwy SW Ste L, Huntsville, AL 35802-2209
    BBB File Opened:
    12/1/1999
    Years in Business:
    24
    Business Started:
    12/1/1999
    Business Started Locally:
    12/1/1999
    Accredited Since:
    5/8/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of D.0004877 for this business, issued by Alabama Dental Board Of Examiners. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Alabama Dental Board Of Examiners

    5346 Stadium Trace Pkwy STE 112

    Hoover AL 35244

    (205) 985-7267

    https://www.dentalboard.org

    Type of Entity:
    Corporation
    Business Management
    • Dr. Rob Sotoudehnia DMD
    Contact Information

    Principal

    • Dr. Rob Sotoudehnia DMD

    Customer Contact

    • Dr. Brandon Chambless, Managing Member
    • Dr. Rob Sotoudehnia DMD

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I provided a down payment on my crown replacement of $403.00. I was scheduled and I canceled three times due to my oxygen levels dropping below 80 and I explained this to ************ office that I could not drive and had to have my oxygenator on at the house. They charged $100 each time without informing me that this would be the case. Then they charged me $100 even though I arrived for the appointment and was not offered services. I told her that my tooth had broken and I just needed it pulled. There would be no need for a crown. The receptionist stated that Dr. *** does not pull teeth and that I would need to have that done somewhere else. I stated that I needed to have two front teeth fillings redone. The receptionist stated that I would need to schedule an appointment. Since there was nothing they could do for me for this appointment, I left and was never seen by Dr. **** AND THEY CHARGED ME $100 FOR EVEN THOUGH THEY COULD NOT PROVIDE SERVICES THAT DAY!! I asked the Office Mgr if they would refund the $100 and she stated she would need to consult her receptionist to determine if this is what happened. Since I did not hear back from her, I called back and she stated no we cannot refund the $100 heres the thing, you had an appointment and werent seen by Dr. **** I repeated back to her THAT HE DOES NOT PULL TEETH and we were told by the receptionist there was nothing they could do. This is HORRIBLE & DESPICABLE how they treated me.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda W

    1 star

    07/03/2023

    On 01/ 05/ 21, ***********************************, Huntsville office proceeded to seat a new upper front bridge. Due to my periodontal disease, she added metal and double-anchored both sides of the bridge for support. Within 2 weeks, I had pain with the temporary. She stated the pain could be the result of the cement washing out, exposing my nerves, or the procedure caused nerve damage. The pain persisted before seating the new bridge. She decided to temporarily seal the permanent bridge. If pain persisted, the bridge could easily be removed and a specialist could examine my nerves, After a week, no pain. She concluded the washing out of the cement in the temporary bridge caused the pain. She tried to remove the permanent bridge that was temporarily sealed but could not. She told me to return to her office when the bridge became loose. Later. Dr. *** left the practice. I was under *********************** care in the ************* office. The next year, on 09/ 27/22, during a routine periodontal checkup, it was discovered that my front upper bridge had split down the middle and it was loose. My doctor advised me to call my dentist at once. Within minutes, I called my dentists office to inform them of his findings. An appointment was made for the next day. X-rays were taken and reviewed by ************. He stated the bridge could not be repaired because there was metal inside the bridge and repairing it would damage the porcelain. He referred me to ****************, Prosthodontist, in the Huntsville office. On 09/29/22, I met ****************. An assistant pulled up my file disclosing ************ notations that she did not permanently seat the bridge and instructing me to return to the office when the bridge became loose. **************** examined my bridge and other teeth. Later, **************** determined the missing left upper and lower bridges were the cause for the split in my upper front bridge and being loose. Therefore, they would not warrant ************ work or give me a refund. Ins. & I paid!

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