Customer ReviewsforLanders McLarty Dodge Chrysler Jeep Ram

Bought a car and was told it was looked at by their service department. Brought the car back many times to the dealership to get it the issues resolved. Since there were many issues with the car, they sold me another car. I was told by the sales supervisor that they made sure everything was in good order. I asked them to make sure all the filters were looked at. They told me that the oil change was done, and all the filters were good. Had the car for 4 months, found out that the air filter was never changed. The dealership does not care to make it right!! They are only after making a sale, not customer service!!! I feel they are crooks, and will lie to your face!! Never will I buy anything from them again!!!

If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 ******** and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promiseEACH TIME after making the appointment and the need for the loaner known, being told THE *** OF that the loaner wouldnt be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around.then finally at near closing time being told the loaner wasnt returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work Ive been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever manages this excuse of a dealership.

I brought my 2016 Lexus from this dealership November 2020 with an extended warranty that was supposed to be good at any dealership but especially at the Lexus dealership which I had already had to use them to reprogram my key fob right after purchasing the car. After having the car about 6 months I brought my car into dodge to get the 2nd oil change and they failed to install the oil filter housing causing a massive oil leak which resulted in my car indicating that I had no oil in my car while driving on the highway. I had to take it to get it redone somewhere else. Fast forward to present day Oct 2021 my car started to run hot due to a malfunctioning water pump, so I had it towed to the dealership only for them to say (after they took the car off the tow truck) they couldn't fix it and I would have to take it to the Lexus dealership. So my husband had to slowly drive it to Lexus ONLY for the dodge dealership to call them and say to bring it back AFTER Lexus had already started working on my car. I had to pay $830 out of pocket when it should have been covered by my extended warranty. Now Dodge is refusing to reimburse me. They sold me a garbage warranty and I will be posting another review regarding them as well.