Business ProfileforBentley Hyundai

I was charged ****** for an oil change due to oil consumption issue. I also had to pay 937 for a catalytic converter failure. Hyundai Corporate and Bentley Hyundai knows the Theta II engine on my 2014 Hyundai ****** caused the failure of catalytic converter. I am a disabled veteran on a fixed income plus I have an extended warranty on vehicle. I went up to dealership on Feb 8 and was given an appointment to bring the car in on Feb 20, 2024 at 7:00 am. When I arrived a new service consultant told me he did not know what my appointment was for. I told him the previous consultant stated they would perform a test on engine to confirm engine failure. Advised camera photos of engine damage would be sent to my extended warranty company.On the feb20, 202, I think his name was **** advised me, the engine needed replacing and he would get the parts people to write up an invoice and send to **************** . He also stated he would contact me within 24 hours. This contact never happened. On Feb 22, 2024. I drove up to dealership and asked to speak with General Manager and told them I was recording the whole encounter. Someone named **** informed me he was the general manager. I advised him I spoke to someone else in December who stated they were the general manager. **** then proceeded to ask me to go to his office once he heard the ordeal I had been through. **** asked me to let him look into matter. He called later that day and informed me the technician would have to tear the engine down and I was responsible for the payment. I told **** on the phone and via email this was unacceptable. The car is eating oil and I have to constantly buy oil or pay for oil changes. Finally I am a disabled veteran and this has exasperated my conditions and I will be filing a report with BBB ,CFPB, local television stations to get this story out. ********** ******* is a military town and I am asking all active, retired, disable to never buy a Hyundai or do business with Bentley Hyundai.