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          Headset Advisor has 1 locations, listed below.

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            Business ProfileforHeadset Advisor

            Telephone System Dealers

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Merritt Communications has been in business for over twenty years providing the leading brands of office telephone headsets, conference phones as well as business telephones. Our coverage area is nationwide and we provide our products to public and private sector companies of all sizes.  

            Products & Services

            Merritt Communications is a twenty year local and national reseller of communication headsets, telephones, audio conferencing products, video conferencing solutions and repair services. Our prices are fair, our service exceptional, great selection.

            Business Details

            BBB File Opened:
            9/3/2008
            Years in Business:
            29
            Business Started:
            1/16/1995
            Business Incorporated:
            1/3/2005
            Type of Entity:
            Corporation
            Business Management
            • Mr. Doug Merritt, President
            Contact Information

            Principal

            • Mr. Doug Merritt, President
            Additional Contact Information

            Fax Numbers

            • (916) 966-4525
              Other Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I was wanting to purchase and test a particular headset which has very limited availability. Headset Advisor listed the specific headset as in-stock. I placed the order. I provided all my information to Headset Advisor and made the purchase. Order 1013463.After not receiving any update after the initial purchase, I tried to check status late in the day. It turns out, a third-party is used to provide order status and the information I shared with Headset Advisor was also shared with this third-party company called "Shop." After "Shop" wanted additional personal information to provide status, I went to the Headset Advisor webpage and initiated a live chat. The representative on the chat ultimately could not provide status but asked for my e-mail to send status later. My e-mail was provided in the order. Something was starting to feel wrong.I then called Headset Advisor. The representative who answered my call could not provide status either but did confirm he could see my order. After a prolonged hold, he came back on the line and said the product wasn't really in-stock and my order would probably be shipped in 4 to 6 weeks. The product was still showing in-stock while I was talking to the representative. I suggested that showing a product as in-stock when it is not wasn't right. He agreed, but said it is a common issue. He said it does show out of stock if stock hits zero, but he said it was out of stock and was still showing as in-stock as we spoke.I asked that my money be refunded. He said ok and that it would be refunded when accounting could get to it.So now an unethical company has my personal information, has shared it with at least one third-party, and seems to feel no urgency in apologizing for what probably was not a mistake or refunding my business. This definitely feels like an unethical business at best to me. Disappointing as I thought we may have found a partner for additional orders after testing the headset. Definitely not!

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dan D

            08/06/2023

            They give good advise and sell quality products but they're either playing games with the sales process, or really are bad at the actual sale and delivery. I received no less than six acknowledgements for my purchase, as two different prices, and then at least two more emails, AFTER I'd placed the order, asking me to pay again. I've not yet received the merchandise, so I'm not sure if they try to get multiple payments for the same order then stall the refund. Time will tell, but either way, their actual order/delivery system is a mess.

            Local BBB

            BBB of Northeast California

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