Customers of R Champ Fencing say the Orange Park business took upfront payments for fence contracting work and then either did substandard work or did not complete the work as contracted BBB warns.
BBB advises consumers to be cautious when dealing with the business, which operates at 316 Blanding Blvd. Randall and Carissa Champ are the owners.
One recent consumer complaint states “R Champ fencing installed a fence on our property in April/May of 2016. The gate on the back of the property has never closed properly and the posts that were supposed to be supporting it were just pulling right out of the ground. I have called and asked for it to be corrected on numerous occasions, and even had the owner of the company (at least she said she was) return my call and tell me that they would take care of it right away. No one has been here at all since last fall, and when they were here the guy just took a metal stake and tapped the ground around the post that was holding the gate and said it's fine now. At this point I believe that they are just ignoring me until the one year warranty on the fence has expired and they are "off the hook". In the meantime my dogs have gotten out on numerous occasions, most recently this week. l now have a strap around the gate so it can't open.”
R Champ Fencing has an “F” rating with BBB, the lowest possible, as a result of unanswered and unresolved customer complaints.
Complaints received after the impact of Hurricane Irma were blamed on the act of nature and the company refuses to complete any warranty work on these claims, even if the consumers concerns were expressed before the natural disaster. BBB has reached out to the business and requested their voluntary cooperation in resolving these complaints. BBB has not received a response.
BBB offers the following tips to consumers looking to hire contractors:
Research the business and owners carefully before signing a contract or paying any money. Check the company’s BBB Business at bbb.org or by calling 904-721-2288. Read what previous customers have to say, and see how the businesses respond to complaints.
Ask for references and contact them.
Before paying, make sure you have a signed contract outlining what work is to be done, a timetable for completion and an explanation of what happens if the business or consumer reneges on the agreement.
Ask the contractor for proof that he or she is bonded and insured.
Pay by credit card whenever possible in case you need to challenge the payment.
Do not pay everything in advance. It is a good rule to pay a portion when you sign the contract and the final payment only after you are satisfied with the completed work.
When work is completed and the contractor has been paid, make sure you have received lien waivers showing subcontractors and material suppliers have been paid for the job.