We’ve all seen the ads, either on social media, when browsing around the web, on radio or TV. Those enticing offers to just pay shipping for a free trial of the hottest new health supplement or beauty product. BBB has received a high volume of complaints about these offers in recent years and they don’t seem to be slowing down. A recent BBB complaint regarding a free trial offer states: “Misleading, free trial turned into over $400 in charges in just over 2 months on my credit card and receiving additional product I never even signed up for. Terrible customer service, they try to make you feel like a moron for agreeing to try their product in the first place. Then they offer to give you a 30% refund, then a 50% refund after several extended hold times I finally got an RMA# for only a portion of the product. I am sending 100% of their product back, after spending an hour and a half on the phone with both them and my credit card company on the line. Just one huge night mare, do not try this product. Side note: I never even open or tried the product because the packaging and labeling looks like something someone printed in a basement.”
This is just one example of many of how a “free trial” could end up costing you big bucks. Before you consider taking advantage of one of these offers, BBB wants to offer you the following tips:
Be sure to research any company prior to placing an order but if you do experience a problem with a free trial offer, try to resolve it with the seller first. If you are dissatisfied with the response, contact the Better Business Bureau (bbb.org) or the Federal Trade Commission (ftc.gov).
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2014, people turned to BBB more than 165 million times for BBB Business Reviews on more than 4.7 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Northeast Florida & The Southeast Atlantic was founded in 1987 and serves 57 counties.