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Find a Location

Green Light Group Tours has 1 locations, listed below.

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    Business ProfileforGreen Light Group Tours

    Tour Operators
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/28/2016

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7 Old Mission Ave., Saint Augustine, FL 32084
    BBB File Opened:
    10/6/2008
    Years in Business:
    21
    Business Started:
    1/13/2003
    Business Started Locally:
    1/13/2003
    Business Incorporated:
    1/13/2003
    Accredited Since:
    6/28/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 49633 for this business, issued by St. Johns County Tax Collector

    These agencies may include:

    St. Johns County Tax Collector

    P.O. Box 9001

    St. Augustine FL 32085

    (904) 209-2250

    Fax: (904) 2092283

    http://stjohnstaxcollector.governmax.com/collectmax/collect30.asp?sid=C3758B61D2484BC998580A3C52AD38DC

    BBB records show a license number of ST38099 for this business, issued by Florida Consumer Services. The expiration date of this license is 4/6/2024.

    These agencies may include:

    Florida Consumer Services

    2005 Apalachee Parkway, Terry Lee Rhodes Building

    Tallahassee FL 32301

    (800) 435-7352

    https://csapp.800helpfla.com/CSPublicApp/AZGuide/AZGuideSearch.aspx

    Type of Entity:
    Corporation
    Business Management
    • Mr. Corey D. Black, Vice President
    • Ms. April Black, President
    Contact Information

    Principal

    • Mr. Corey D. Black, Vice President

    Customer Contact

    • Mr. Corey D. Black, Vice President
    Additional Contact Information

    Fax Numbers

    • (800) 490-6898
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This trip advertises as having been a fully planned trip. They sell rooms for four students and even advertise these rooms as their most popular. At no point in time do they state that the children - 14-18 year old boys, will be expected to share beds. It is more than reasonable for a parent to assume that the room will include accommodations such as trundle beds, pull out sofas, etc. will be used so that each child has a bed to sleep in. At no point in time were we instructed to nor encouraged to send our children with sleeping bags. My son spent the entire trip sleeping on the ground. The company who advertised the trip as having employees to ensure that the trip went smoothly and the trip as having been entirely planned, refused to even take fault for my son sleeping on the floor. I was told that they were not responsible as he should have insisted on sleeping in a bed. We payed for hotel accommodations. The trip is sold as having included such accommodations. The company failed to provide us with the benefit of the bargain that we made and has refused to provide the partial recovery that we sought. I believe that the entire trip is a scam. This trip is advertised as a convenient way for my child to travel with his peers. I at no time was told that he was expected to share a bed with other teenage boys. I was never told that he would need or even could need a sleeping bag.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

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    BBB Reports On

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