Business ProfileforPride Pools, Spas & Leisure Products, Inc.

In July of 2020 we had a pool and slide installed. in January 2022 it was identified that there was a crack in the slide upon bringing it to the attention of pride pools. They were not haste in providing any attention to this, after months and months of follow up I was informed that the slide was no longer under warranty despite previously being told we had a 3 year warranty. however, after my own follow up and discussion with a manufacturer of the slide, it was found that the warranty had not in fact, expired, but it was about to due to their delay And their lack of professional follow up. After well over a year and continuous phone calls and email follow up, they were finally able to submit for a replacement of the cracked slide. Now in October 2023, nearly 2 years since identifying the original issue they are trying to charge me the install of the slide replacement. Not only it was their original, install quality poor their customer service is nonexistent. I have been nothing but patient and cooperative but in no way should have to pay for the labor for a situation that should have been resolved two years ago when I paid them 55k to install the pool and slide originally. All emails and phone conversations have been documented as well as pictures and claims.