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Find a Location

Ohanu Waters, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOhanu Waters, Inc.

    Pool Contractors

    Current Alerts For This Business

    Pattern of Complaint:
    According to information in BBB files, Ohanu Waters, Inc has a pattern of complaint alleging contract issues. 

    Specifically, consumers state that they pay a deposit for a pool to be installed and no work is done/completed. 

    On March 12th, 2024, the BBB contacted Ohanu Waters, Inc to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, Ohanu Waters, Inc. failed to respond. This aspect of the Business Profile will be updated once additional information becomes available. 
     

    Additional business information

    Additional Info:
    In March 2024 BBB investigated Ohanu Waters, Inc. business practices. This investigation was prompted by consumer inquires. Specifically, consumers allege they engage into a contract with Ohanu Waters Inc. to install a swimming pool. The consumer then pays up to 90% of the installation cost, and the project is abandoned without any intention of completion. Consumers also claim there are outstanding payments to subcontractors, which has resulted in liens being issued on their homes. In March 2024 a consumer reported to the BBB that they have fallen victim to the fraudulent actions of Ohanu Waters Inc. "I signed a contract with the company for a swimming pool project for the amount of $89,324.00 by February I had paid 90% of the amount, however, the job was abandoned by October 2023 with the job halfway through. As of today, the company has shut down, leaving me with an unfinished project and no means to complete it. Additionally, Ohanu Waters Inc. cashed a check without my authorization." said the consumer. Consumers also reported Ohanu Waters Inc. has informed some customers that they do not have enough money to finish their pool or to repay what they owe them. They also say that the customer will have to hire another pool contractor to complete their pool project. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4490 North US Hwy 1 Suite 109, Bunnell, FL 32110
    BBB File Opened:
    3/7/2007
    Years in Business:
    17
    Business Started:
    7/1/2006
    Business Started Locally:
    7/1/2006
    Business Incorporated:
    12/11/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CPC1457377 for this business, issued by Department of Business and Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Department of Business and Professional Regulation

    400 W. Robinson Street ST, N-801

    Orlando FL 32801

    Fax: (407) 3177245

    http://www.myflorida.com/dbpr

    BBB records show a license number of 5759 for this business, issued by Flagler County Tax Collector

    These agencies may include:

    Flagler County Tax Collector

    1769 E Moody Blvd, Bldg. #2

    Bunnell FL 32110

    (386) 313-4160

    Fax: (386) 3134161

    http://www.flaglertax.com/

    Type of Entity:
    Corporation
    Business Management
    • Ms. Diane Rusche, Office Manager
    Additional Contact Information

    Fax Numbers

    • (386) 246-5374
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have fallen victim to the fraudulent actions of Ohanu Waters Inc. I signed up a contract with the company on July 5th, 2022 for a swimming pool project for the amount of $89,324.00 by February 17, 2023 I have paid %90 of the amount, however, the job was abandoned by October 2023 with the job half way through, leaving me in a state of frustration and financial loss. As of today, the company has shut down, leaving me with an unfinished project and no means to complete it. Additionally, Ohanu Waters Inc. cashed a check without my authorization, which constitutes a criminal offense.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vince D

    1 star

    04/12/2024

    Hello.Its been almost 2 years and they never completed my pool.Pool was paid for; I wrote checks and they were all cashed. They always had Excuses, were deceitful, and used delay tactics. We put our trust in the three owners only to be taken advantage of. I thought they were honorable Christians.Even some of the work that was done has to be repaired.I really gave them the benefit of the doubt only to be for lack of a better word, screwed over.Now I have to struggle to pay again to finish my pool. With my medical issues, my wife and two children I have to find a way to move forward. Its funny. Ohanu means family .Heres an excerpt from their web page- Dropped calls, answering machines and unanswered calls were some of the many complaints we read and heard about from unhappy folks through various media outlets. Another complaint was they couldn't get basic answers from anyone and they felt slighted when it came to service after the sale and project completion.Oh, the hipocracy! Thats exactly what they did to their customers. Many subcontractors were not paid; even though we already paid Ohanu.One of the owners said that they give their customers a gift at the end; the only gift we got was stress, worry and a shattered dream.Hopefully by speaking up this will put a stop to more families being hurt.In the future Ill try to have a lawyer look over any contract; after all they have lawyers. This situation reminds me of a saying,Oh what a tangled web we weave, when we try to deceive. Thank you

    Local BBB

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    BBB Reports On

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