Business ProfileforRooter Express LLC

Our tankless water heater, 2.5 years old, from ****** stopped working last Monday the 23rd of May. We called ******, gave them the flashing code, and they told us the part that was to be replaced was under warranty and gave us a few names of plumbers on their list of approved plumbers. We have a couple of good plumbers but thought since they are covering the part maybe we should use theirs. BIG MISTAKE! They did come the next day Tuesday the 24th and charged us $150.00 "diagnostic". That should have been our first clue as the diagnostic was done by the water heater with the flashing code. All he did was call to order the part. Told us it was ordered and would be overnighted. Wednesday, no part, Thursday, no part! You would think the person who ordered it and got confirmation would have followed up, but NO! We did and found that some one dropped the ball and no one had followed up thus the part was not ordered! We called Rooter Express and prompted them to reorder overnight. Part was received the next day Friday but they could not get anyone here. Our regular plumber could have installed on Saturday but, unfortunately, we could not pick up the part as the type of part could only be released to a licensed Plumber, unfortunately by the time they told us no one was coming, it was too late for our plumber to get there before they closed. So there we were with no hot water since Monday! You may think, surely they would schedule our job first thing Tuesday, actually no, came about 1:15 after another job they scheduled first. He had told us it was a very difficult job to install that part and would be $375.00. Seemed a little crazy to us but what do we know. Well he did come and install the part today and we have hot water. It took about 30 minutes. Hmm that's $750.00 an hour!!!! Guess it was not as hard as he thought. I did report this to ****** and they said they would take them off their list as that was excessive charging. Should be a C- rating