Customer ReviewsforRountree Moore Toyota

On Dec 8, I called Rountree Moore to ask about them honoring a paint recall. They told me I was covered for the free work and could schedule immediately. I told them my wife was just diagnosed with breast cancer and since we have a flood of doctor ************* Id like to hold off for a while. The lady there assured me this was fine and said to call back when ready. No mention of the recall expiring. I called back in January a few times, but they told me I had to work with ***** and she was off. She was supposed to call me, but didnt. Still no mention of expiry. I called back again in February and was told that the recall had expired. They purposefully delayed me past the expiration date of the recall, knowing I had family issues. I asked for the manager to call me. The manager called and told me her hands were tied, even though they had dropped the ball. She said I needed to call ****** directly, which I did. They refused to help and told me the dealership was the one who had the final say because they are all independently owned. They just pointed fingers at each other and refused to help me.Now, they have decided to start sending me scams through the mail, making the ads look like they came from the government. What sleezeballs!!!!

went in earnestly seeking a prius. was told i was not to be given a price quote unless i promised to buy the car right away that day. they didnt have the exact model i wanted nor the color. i was asked by john s**** "how much would it cost for u to become color blind, and you dont need an AWD anyways. this maltreatment to a seniour woman was inititated by a new manager shane i****, and has been reported to toyota corporate offices.