Business ProfileforRoyal Moving and Storage

Transaction Date: 4/1/23; Money paid: $663.; The business service: moving residential furniture, disassembling & assembling furniture from 1 local location to another. Dispute is as follows: On 3/27/23 I called Royal Moving & Storage and spoke w/ **** to schedule a move. Prior to scheduling I asked if they disassemble and assemble beds and the response was "YES" I asked were there any other fees such as taxes added, the response was "NO" yet there is a $25 extra fee added, " He stated, "if using a credit card there is a 2% convenience fee (invoice 13%cc) ". Movers arrived @10:15. My daughter (who is also on the contact info.) text me @11:24 to say, "the movers didn't have the tools or drill to dissemble the bed". The company had other movers on the premises & the mover were going to see if they could borrow their drill. I called **** @11:28 to discuss this matter & he informed me "movers have bare minimum of tools that they carry on them. I mentioned " they should have drills & tools because they are a moving company and offer assembling, and searching for tools is eating into my Time & Cost. **** stated, "when they obtain the drill that would actually speed the process up". Terrible unprofessional response. I called **** again @12:05 for an update no response. I left a voicemail to call me. At 12:10 (45 min later) my daughter text to say "they got a drill from the other movers; they were loading the headboard & on the way. Movers arrived @12:35, they began to unload and assemble the bed. @12:55 the mover asked us to pay the invoice for 4 hrs. (2:15) which there was still 20min left to reach the 3hr time. *** ********** became agitated for being charged for time not yet rendered & the time to locate tools to do their job (45min). He told them he would pay 3hrs. The movers were told not to remove any more furniture until he pays. The company offered to reimburse 30 min if finish before the 2:15 deadline. Not acceptable & they hung up on us.