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          Ashley Furniture HomeStore has 1 locations, listed below.

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            Business ProfileforAshley Furniture HomeStore

            Furniture Stores

            At-a-glance

            Customer Reviews

            1.92/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            38 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            4/5/2005
            Years in Business:
            19
            Business Started:
            3/1/2005
            Business Started Locally:
            3/1/2005
            Business Incorporated:
            2/19/2004
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • 1915 South DBA Ashley Furniture
            • Turner Furniture Holding LLC
            Business Management
            • Susan Ruffing
            Contact Information

            Customer Contact

            • Susan Ruffing
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            We purchased a Dining Room set on 6/9/2020. With this we purchased the 5 Yr protection plan. We were told that it covered accidental spills and that if a seat or the table top had gotten soiled or discolored it would be covered. We asked at the time what would happen if we had a soiled seat cushion from one of the kids getting food on it or something. They told us we initiate a claim and the warranty company will send a technician to clean the area. If they are not able to clean it they will replace it! We agreed that was worth the additional investment and purchased the coverage with that in mind. For the first time we tried to submit a claim based on several of the seats with stains from the kids. We also have discoloration on the tabletop that needs attention. Upon filing the claim we were denied as they said it was not covered. We want a resolution to this as we paid for a service that we are being denied. Either Repair, replace or give us a store credit and we will find another set. *** ****
            Read More

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JESSIE S

            1 star

            01/09/2024

            I recently called Ashley Furniture for assistance with my 9 month old couch. When I called, the Service Manager was less than helpful and I ended up hanging up and escalating my issues. I then TRIED to post a review that was never posted and if it was, they did not post it anywhere that I can find it. I feel this is very dishonest. I am posting the review here for others to see, as Ashley states "We reserve the right to moderate posts, comments, and reviews on any of our social channels/platforms."Below is my review:Let me start by saying, I have a very limited amount of space in my living room, which then limits what I can and can't buy. I looked for a new living room set for over a year and finally, I find something that would fit in my space! Yayyyyy! I was so happy. I purchased the couch, loveseat and chair immediately. I bought the protection plan because I have a young child and well, you know things happen. I bought this package around Jan '23 and it was delivered within a month, give or take. It is now November, so about 9 months and the couch is falling apart. The amount of piling is insane! The top/back cushions are connected to the couch, therefore you can't remove them and the stuffing inside "falls" to the bottom of the cushion making it an extremely strange shape. WARNING - DO NOT ATTEMPT TO OPEN THE ZIPPER AND ADJUST ANY OF IT BECAUSE YOU WILL THEN BE MANIPULATING THE FURNTURE and your warranty is void. Which I found out the hard way and what I found most interesting about this, is the service manager actually sounded HAPPY that she got to tell me that I am now not able to use the manufacturer warranty. The bottom cushions are already so crushed we can feel the frame of the couch under us. All of my issues are categorized as "normal wear and tear" but the couch already looks 7 years old. I am extremely disappointed with this purchase. I am giving up on trying to get Ashley on the phone or even to assist with any of these issues.

            Ashley Furniture HomeStore Response

            01/10/2024

            We understand the customers concerns. We pulled the records of the customers Service Request Reports and saw that the customer reported these issues on 10/21/2023. Unfortunately, it appears the call on 10/26/2023 was disconnected as the ****************** Representative was discussing options with the customer. The ****************** Department finally was able to connect with the customer recently to finalize the offer. As a one-time courtesy, we are replacing the cushions and casing, but the customer declined the offer for the Polyfilla. These items are on order with the manufacturer, to be shipped directly to the customers home. We apologize for any inconvenience and frustration the customer may have experienced during this process.

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