Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          4 Warranty Corporation has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business Profilefor4 Warranty Corporation

            Extended Warranty Contract Service Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 30 Customer Reviews

            Customer Complaints

            126 complaints closed in last 3 years

            29 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/19/2014

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Administrator/Obligor for Service Contracts

            Business Details

            BBB File Opened:
            9/16/2003
            Years in Business:
            23
            Business Started:
            9/26/2000
            Business Started Locally:
            9/26/2000
            Business Incorporated:
            9/26/2000
            Accredited Since:
            8/19/2014
            Licensing Information:
            • service warranty #D065194 I - 12/00 E-Permanent
            Type of Entity:
            Corporation
            Alternate Business Name
            • Fortegra Financial
            • Fortegra Motor Club
            Business Management
            • Sherry Collins, Dispute Resolution Analyst
            • Ms Jesika Johnson, Solution Specialist (Concierge Team)
            • Katherine Belk, Legal And Regulatory Analyst
            Contact Information

            Customer Contact

            • Sherry Collins, Dispute Resolution Analyst
            • Katherine Belk, Legal And Regulatory Analyst

            Customer Complaints

            126 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have a bed that I bought from Mattress Firm used but I bought the extended warranty. I have called and talked to Fortegra about what to do. I spoke to a gentleman for over an hour getting information on what to do. I am disabled and I told him how the mattress won’t show any dips or sags without the blankets on. He said he talked to people and to send the pictures with the blankets on and take measurements that way. I did and then I’m told I didn’t do the measurements right. I told them via email that the bed fluffs up and the dips don’t show correctly so it would not measure correctly. I told them I would push down with a ruler until I hit the firmness. I was told do that. Now today I get a call. The guy in more words said I am lying. I have done everything I’m supposed to do. The bed is defective. I have a spinal injury and it’s getting to the point I can’t sleep on the bed any longer if we don’t get it replaced I don’t know where I will sleep. I feel this company doesn’t want to live up to their obligations and honor the warranty I have purchased. I have sent multiple pictures and each time it is the way they have told me to do the pictures. I want them to honor their end of the warranty that I purchased.
            Read More

            Customer Reviews

            30 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jen R

            1 star

            03/15/2024

            DO NOT PURCHASE this c*** sold at rooms to go. Bought a reclining love seat from Rooms To Go, was sold on this extended warranty since it had a motorized recliner which I know are pricey to replace. As predicted, BOTH broke in a matter of 1 year. Got the first side replaced within about 3 months of originally placing a warranty ticket. Within month the second side broke. FIRST they ordered the wrong part which took about 2 months to replace, which they forgot to reorder in the first place. After receiving the part called Rooms To Go it schedule a tech to come and replace it. 1st call got canceled "tech is sick", 2nd call got canceled "tech is sick" 3rd call tech was out on a scheduled route, completed a few calls and apparently "got sick again". Called RTG they told me sorry we don't have another tech for your area, I live in ***** so they have 1 TECH FOR THE WHOLE CITY of 6.4 million people. Was done with RTG called Fortegra to ask for an alternative, was told "sorry there is nothing we can do you have to deal with rooms to go directly". It has been 5 months since I placed a warranty call and my loveseat is still broken with no solution in site.

            4 Warranty Corporation Response

            03/21/2024

            ****************,


            Thank you for bringing this situation to our attention. 


            Our records indicate you contacted Fortegra on February 22,2023, to initiate your claim with our office.  On March 8, 2023, approval was sent over to Rooms to Go to get your recliner repaired.


            We see that you called again on November 17, 2023, to report another claim and on the same day our representative sent the work order authorization to Rooms to Go for the inspection of the damage.   Subsequently on November 29, 2023, that repair was also authorized by our company.  We did not get any additional calls from you until March 15, 2024.

            We sincerely apologize that your experience with your claim was less than desirable.  We will share your experience with Rooms To Go in hopes of improving future customer experiences.

            Sincerely,
            Fortegra
            Dispute Resolution Dept.

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.