At-a-glance
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Overview
Business Details
- Location of This Business
- 10751 Deerwood Park Blvd., Suite 200, Jacksonville, FL 32256
- BBB File Opened:
- 9/16/2003
- Years in Business:
- 23
- Business Started:
- 9/26/2000
- Business Started Locally:
- 9/26/2000
- Business Incorporated:
- 9/26/2000
- Accredited Since:
- 8/19/2014
- Licensing Information:
- service warranty #D065194 I - 12/00 E-Permanent
- Type of Entity:
- Corporation
- Alternate Business Name
- Fortegra Financial
- Fortegra Motor Club
- Business Management
- Sherry Collins, Dispute Resolution Analyst
- Ms Jesika Johnson, Solution Specialist (Concierge Team)
- Katherine Belk, Legal And Regulatory Analyst
- Contact Information
Customer Contact
- Sherry Collins, Dispute Resolution Analyst
- Katherine Belk, Legal And Regulatory Analyst
Customer Complaints
126 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/12/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
30 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jen R
03/15/2024
4 Warranty Corporation Response
03/21/2024
****************,
Thank you for bringing this situation to our attention.
Our records indicate you contacted Fortegra on February 22,2023, to initiate your claim with our office. On March 8, 2023, approval was sent over to Rooms to Go to get your recliner repaired.
We see that you called again on November 17, 2023, to report another claim and on the same day our representative sent the work order authorization to Rooms to Go for the inspection of the damage. Subsequently on November 29, 2023, that repair was also authorized by our company. We did not get any additional calls from you until March 15, 2024.
We sincerely apologize that your experience with your claim was less than desirable. We will share your experience with Rooms To Go in hopes of improving future customer experiences.
Sincerely,
Fortegra
Dispute Resolution Dept.
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