Business ProfileforHodges Mazda

I bought a Mazda CX-9 in 2013 from Hodges Mazda and I've been very pleased with the vehicle. I've been using the dealer primarily for oil changes, as I've had a regular mechanic who has served me well for 25 yrs. My passenger door would not open after a friend changed out window motor. I took it to the dealer for an oil change & have them fix the door after a quote. I was quoted $831.33 to repair a bent cable which could be done with replacing the actuator. If they did the work the $159.98 labor to diagnosis the problem would be applied. They couldn't do it that day as they had to order the parts. I said it seemed high, so I needed to think about it. I got a 2nd quote, and they fixed it in 45 minutes and charged me $126. They said when the new window motor was installed the cables were reversed. They corrected the cable placements and said no other parts were needed, and the parts they ordered would return. I was planning on possibly buying another CX-9 after this one, but I will not step foot in this dealer again. In my opinion it's a repeat of the 15K checkup. If memory is right, they wanted about $275 to make sure everything was okay after purchase. I said its a new car under warranty, so I expect it is fine. When I took it to my regular mechanic for an oil change, he said when he changes the oil, he performs the same bumper to bumper checks and doesn't charge for them. I'm very loyal to those I purchase from but not in this case. I find Hodges Mazda unethical and dishonest. I drive 50 minutes to get my vehicle serviced. I would have had to wait for them to order parts and make a return trip. They would have not only taken my money, but my time which I resent, when they could have made the repair at the time of the oil change. Total cost of my visit for an oil change and quote to repair the door was $313.64 which is the most expensive oil change I've ever received.

spoke to customer, paid for the correction on the battery harness