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Find a Location

Arlington Toyota Inc has 1 locations, listed below.

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    Business ProfileforArlington Toyota Inc

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    54 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/19/2007

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    10939 Atlantic Blvd, Jacksonville, FL 32225
    BBB File Opened:
    1/1/1987
    Years in Business:
    45
    Business Started:
    8/2/1978
    Business Incorporated:
    8/2/1978
    Accredited Since:
    6/19/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Eyrie Brooks Co.
    • Arlington Toyota & Scion
    • Arlington Scion
    Business Management
    • Ms. Kay Brooks, Owner
    • Ms. Kelly Jester, Sales Manager
    • Ms. Sammie Pinel, Executive Assistant
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    54 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    2/17/23- purchased 2021 Toyota Highlander. During financing, they told me my license plate was 10 years old and they would have to give me a temporary tag and I would receive a new tag in the mail. I had to pay more money due to having to get a new tag issued. Temporary tag expires 3/17/23.2/26/23- I received low oil warning.2/28- dealt with ***** and he got issue resolved. They found the mechanic shorted adding oil due to a following a machine and not reading the manual. 3/2- contacted very nice sales rep ****** inquiring about not receiving my tag still. ****** assured me I had nothing to worry about and that it takes several weeks.3/14- I contact ****** getting very concerned. My temporary tag expires on 3/17 and my family is leaving for vacation this day. 3/15- ****** reaches out and says that finance guy messed up. They CANNOT issue me another temporary tag. I will have to wait till Monday. I have a brand new beautiful car that I cannot take on my vacation now. I also have a fear of my car being towed while Im gone since my tag is expired. I have no idea what my next steps are to get my tag. We leave Sunday and dont return until Thursday. I cannot believe that a temporary tag can not be issued. You would think they would be trying to do everything for me to be able to utilize my car that I need for my vacation.
    Read More

    Customer Reviews

    22 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard F

    1 star

    04/12/2024

    4/11/24 - rear brake pads installed incorrectly (calipers were not calibrated).

    Local BBB

    BBB Serving Northeast Florida & The Southeast Atlantic

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