Business ProfileforO'Steen Volvo

I made an appointment in September 2022 for maintenance on my 2011, Volvo, C70 convertible. The following is the timeline of events and actually text communication during the period they had my car (9/2022 - 12/2022): ***: 9/26 - Good afternoon we began repairs on vehicle, but because of weather conditons we will only be able to resume repairs on Friday. Note: there is no mention of my top not working at all **: 9/30/22 - Technician is out today he will be back Monday to resume repairs ** 10/3/22 - Good afternoon **** *******, we are having difficulties giving the top up, as we try to fix the wings, the lid moves down, vehicle may need a hydraulic pump but we are going to get the wings taken care of first and than go from there. **: 10/10 - Good morning **** *******, just checked on parts still waiting for arrival! **: 10/24 Part will be here today, so vehicle will be completed end of today or early tomorrow! Me: thank God ***: 10/24, Yes ma'am, thank God ! I can only imagine ! We will have her back to your shortly !! *** 10/26 technician has vehicle in shop says it will be completed tomorrow ! Me: 11/30 after months in shop and multiple parts on put on and taken off and car top completely inoperable with no resolution in sight, I requested my car back. ***: 12/6, car delivered with damage and I immediately sent pics of damage with pictures Me: 12/6 Hello, I need the name and email for service manager. I inspected my car and have some damages...dent in top, scratches and my wind divider is torn. ***: 12/6 I apologize for that **** ******* :( ***: 12/6 He will get this taken care of for you *** : 12/6 Hey **** ******* can you text me pictures of the vehicle please ************ Me: 12/6 I did to the **** number ***: 12/6 The last one I don't see the dent They never denied damages to car top or my visor with hole until I sent demand letter asking for 1/2 of bill to fix top and replace visor in amount of $1100.