Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Ernie Palmer Toyota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforErnie Palmer Toyota

            New Car Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/1/1987
            Years in Business:
            53
            Business Started:
            11/1/1970
            Business Started Locally:
            11/1/1970
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1001877-1 for this business, issued by Department of Motor Vehicles

            These agencies may include:

            Department of Motor Vehicles

            Tallahassee FL null

            (850) 617-3003

            http://www.flhsmv.gov

            BBB records show a license number of 1802160000 for this business, issued by City of Jacksonville

            These agencies may include:

            City of Jacksonville

            117 W. Duval St.

            Jacksonville FL 32202

            (904) 630-2489

            http://www.coj.net

            BBB records show a license number of 388590000 for this business, issued by City of Jacksonville

            These agencies may include:

            City of Jacksonville

            117 W. Duval St.

            Jacksonville FL 32202

            (904) 630-2489

            http://www.coj.net

            BBB records show a license number of 388600000 for this business, issued by City of Jacksonville

            These agencies may include:

            City of Jacksonville

            117 W. Duval St.

            Jacksonville FL 32202

            (904) 630-2489

            http://www.coj.net

            BBB records show a license number of 388620000 for this business, issued by City of Jacksonville

            These agencies may include:

            City of Jacksonville

            117 W. Duval St.

            Jacksonville FL 32202

            (904) 630-2489

            http://www.coj.net

            BBB records show a license number of 101636 for this business, issued by Florida Department of Business and Professional Regulation

            These agencies may include:

            Florida Department of Business and Professional Regulation

            1940 N. Monroe St.

            Tallahassee FL 32399

            (800) 342-7940

            http://www.myfloridalicense.com/dbpr

            Additional Contact Information

            Fax Numbers

            • (904) 389-3442
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/05/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            In 4/2020, I purchased my Rav4 XLE from Ernie Palmer Toyota (now Butler Toyota). In 1/2021, my husband took the vehicle for service due to a loud tire noise when driving. Toyota said it was faulty tires and replaced the entire set. Since the 1/2021 visit, my husband has taken the vehicle back 3 times in hopes that the problem would be determined and repaired. The dealership first tried to tell us that they didn't hear the noise, so we requested that the lead mechanic drive our vehicle. No additional diagnostic testing was done, we were told instead that we needed new tires in spite of having tires that were replaced a year prior. By April of 2022, the noise became so loud that it was heard by callers when connected to the car's Bluetooth. My husband set up another service appointment to have the problem evaluated. This time, we were told that the problem was due to something in the steering column so they unassembled the steering column and installed some "noise reducing material." Not only did this not solve the problem, but they failed to reconnect all of the steering wheel features and I had to schedule another appointment so they could reconnect them. At that time, I informed staff that the noise was ongoing and I was advised to drive it a little more and see if it improved with the install of the material. In 6/2022, we took it for routine maintenance and to have the dealership look for the cause of the unresolved noise again. Once again, the steering column was unassembled and more of the "noise reducing material" was installed. We were then asked to drive it for a little bit to see if the noise improves and to contact the dealer before completing any surveys if it was not. To date, all attempts to have this issue addressed by Toyota have been unresolved and, conveniently, they are now refusing any additional service due to the warranty expiring this year, although the issue began during the warranty period. (One receipt attached states ongoing concern.)

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.