North Central Texas Marketplace Investigations


BBB investigation

BBB Serving North Central Texas pro-actively identifies marketplace practices that are deceptive, misleading, unethical, or should be called into question. The purpose of BBB investigations is to help inform the public on what actions may be taken avoid fraud and protect against being victimized.

Investigations can include in-depth studies of marketplace practices. Some of these studies are listed below.

Do you have information about a deceptive business practice in North Central Texas?

Tell us about it. Help Better Business Bureau investigate and warn others by reporting what you know to

Please provide as much information as necessary to understand the scope of the problem. We may contact you with additional questions.

Due to the high volume of information, we may be unable to reply directly to every submission.

PLEASE NOTE: If you are a consumer requesting the BBB’s help in resolving a dispute with a company, please use our complaint form. Tips sent to are not treated as formal complaints against a business.

Concerned about an Advertisement?

If your concern is about a specific advertisement, please review information about our Advertising Review Department which specifically addresses deceptive advertising by clicking here.

Recent Marketplace Studies:

Travel Club Schemes: Inside the Promotion Commotion (April, 2013)

What's behind calls and mailings claiming consumers have been awarded airline or cruise tickets? BBB finds consumers must attend a presentation, which turns out to be a high-pressure sales pitch for expensive travel club memberships. Complaints allege the club benefits and savings are misrepresented or that awards carry unexpected fees or restrictions that make them hard to use. BBB outlines the players -- marketers, schedulers, distributors, administrators, and award fulfillment services -- and offers tips for consumers.

For BBB's investigative summary on travel club schemes, click here: Club Schemes 4-25-13.pdf

Roofing Deductible Assistance Programs: Diagram of a Scheme (August, 2012)

After severe hailstorms and tornadoes hit the Dallas area, consumers and roofing contractors asked BBB about "no deductible" offers. BBB found that some offers involve inflated estimates to cover the deductible. Other offers provide "advertising reimbursement" in an amount equal to the deductible, in exchange for placing the roofing company's sign in the homeowner's yard. BBB recommends caution with deductible assistance programs to consumers and roofers. "These programs walk along a very fuzzy line of insurance fraud, and neither roofer nor consumer would want to be held liable for such serious allegations," BBB said.

For BBB's investigative summary on roofing deductible assistance programs, click here: Deductible Assistance Programs.pdf