Business ProfileforTwiddy and Company of Duck, Inc.

We stayed at the house called fun daily *** **** **** ct Corolla North Carolina through Twiddy. The vacation started off with us having check in at 4pm we get a phone call around 2pm as we are driving there telling us the hot tub is broken and we won’t be able to use it and that they can’t fix it. My family was very upset about this and we wished for a new rental instead however we were turned down by the company. Step 2, we arrive anyway to the house to find the yard overgrown with weeds, chairs thrown in the weeds, the front door frame is rotted out and the door is very insecure, the whole house reeks of mold. All 4 bedrooms had cockroaches in the floor some dead some alive as well as 2 found in the laundry room on the bottom level. carpet was stained and not even vacuumed through out the house. We had our kids with us and all of us were worried that we would be bringing roaches home to our house and having to then pay an exterminator for our own house. We contacted Twiddy and their response was we can send pest control out tomorrow, which we were forced to agree to and we’re not given the option to switch home or anything. Literal definition of unsafe, unhealthy environment conditions. We took plenty of pictures for evidence. So we finally made it to day two and pest control never arrived. Was told by Twiddy that we would get a call from Twiddy when they were coming. Never heard from them again. Only people to come out was house cleaning to vacuum the floors which any of us could have done. This company is cheap, and a joke! Wasted **** should have went with another.