Business ProfileforBug-Masters, LLC

*** the owner is the most unprofessional person I’ve ever dealt with. This man has no ability to apologize or sympathize with customers. He was in the wrong then tried to charge us for it. After discussing it with him at first he agreed to waive the fee. Then months later sends a bill, years go by and then sends another bill, 4 years after he sends another bill! We had a bug contract with them, what he used to put down was fine. The time in question him or one of his guys used an obscene amount of some granule bug stuff instead of the spray in my backyard and porch. I got home and notice that after letting my dog out his eyes were closed and watering really bad. I took him to the vet, she asked about anything new is his environment. Of course, i remembered they just came out. Looked around and notice all the granules everywhere, had to sweep them all up and wash as much off the grass as we could. After hundreds of dollars ?? in vet bills, I called and asked about the chemical, read about its harm to pets. He knew we had pets, we complained and cancelled the contract. Jon agreed to not charge for the treatment and canceled the service with attitude. I even sent him the vet bills. This was in 2019. After months of nothing we get a letter about the bill, have to have another conversation with him. He argues and is so rude. Then we hear nothing till 2022. Call again and the guy was so rude and cussed at us on the phone. Now got another letter in 2023. What the heck! This is the worst business ethic I’ve seen. Harassment, never let him talk you into a contract! This was a $*** service, the bill now says we owe him $****! I’ll be talking to my lawyer tomorrow!!!