Business ProfileforSouthern Hyundai Chesapeake

Hello. I would like to make a complaint against this Hall Hyundai service center. My engine failed after having my car for only 18 months. I took my vehicle to a Hyundai dealership as covered under the manufacturer's warranty with confidence that I would be given excellent customer service and care to my vehicle in a timely manner. I towed my car to them January 5th and was added to an engine list placed at **** I was told by the tech helping me at that time thatt my repairs would take between 3 to 4 months... I Was not given a service loaner, and it is now mid may and only at *** (wow); almost half a yr later still with no service loaner vehicle either.. The techs do not attempt to call/update me in regards to my vehicle.. updates are only given when I call weekly, and questions are then answered by techs with frustration and attitude as if I shouldn't be concerned about my vehicle and why the work to my car is nowhere near completion yet. This is my only means of transportation. I have been dependent on **** and ****** which is costly to commute. Where it would be much easier and appropriate if I was given a loaner vehicle. I still make payments on this vehicle as well,l so this has been a significant burden to me and my family at this moment. I would love to see some appropriate progression in making repairs needed and returning my vehicle sooner than later. Once again it has been almost half a year. I don't know what else to do. If any assistance that you can provide for me would be greatly appreciated. Thank you. Jamella **