Customer ReviewsforKellam Mechanical, Inc.
93 Customer Reviews
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Review from Nicola W
5 stars12/18/2023
Technician Tony ****** came to quote us to replace 4 external electrical outlets we'd had problems with and were concerned about their safety. When we asked if he could do the work that same day, he managed this, despite finding some additional issues and needing to purchase parts. The whole time he was professional, knowledgeable, courteous and genuine. When he finished, we were confident that things had been done right this time and we were safe. Tony is a star and well done Kellam for hiring such ace people.Kellam Mechanical, Inc. Response
12/19/2023
Excellent feedback and thanks so much for sharing your positive Tony experience. Our Kellam team is super grateful for your business and it would be our pleasure to assist with any future electrical, heating, ac or plumbing household needs. Wishing you a blessed holiday season. Tell 'em Kellam!Review from Eddie P
5 stars10/05/2023
Josh ******* with Kellam Mechanical visited for routine maintenance today. Very professional and read me well as I am reluctant to overselling products. Well, he handled carefully a suggestion made several times offering pictures to prove that indeed service is needed. Will think about the suggestion much more as we all know pictures are worth a thousand words.Kellam Mechanical, Inc. Response
10/06/2023
Josh and the rest of our Kellam team thanks you for your business and we appreciate you sharing your positive experience. It is our pleasure to deliver professionalism while performing your hvac system maintenance. We would be honored to meet your future home comfort household solutions. Tell 'em Kellam!Review from Meredith S
1 star08/18/2023
NEGATIVE 20 stars. This company is the biggest rip off. I spent almost 2,000$ for them to assess my unit and tell me the blower needed to be replaced. The blower was replace; however, the problem was not solved so they came back and said I had to replace the whole unit (hvac & ac unit), which would be ******. So I asked what about the ****** I just spent on the old system. They said there was nothing they could do for me and they wouldn't have been able to tell that the entire system needed to be replaced had they not replaced the blower. Kellam mechanical proceeded to gaslight me, saying I didn't understand how hvacs work. Point blank - I don't need to understand how hvacs work because I understand how business works. And you don't charge someone thousands of dollars to then turn around and say that was for nothing and now we have to redo everything, and you can't get that moneyback. Not to mention they spoke to me and treated me completely different than how they treated my dad, who owns businesses in the area and uses them for his work. I want to say we were speaking to a Mike and he was a manager of some sorts.Kellam Mechanical, Inc. Response
09/01/2023
Thank you for receiving our manager’s phone call 8/24/23 to address this issue. Our manager, Rick and your husband discussed repair cost of ****** including included motor, capacitor, diagnostic fee, leak search, surge protector and annual maintenance membership for your 9 your old system as well as the replacement system for $***** agreed up. We appreciate you receiving our offer to maintain your maintenance membership with a credit for that value of $*** due to some misinformation on diagnostic fees our 3rd party after hours agent delivered that caused some frustration. We were happy to resolve this complaint and look forward to providing future home comfort for you all. *** has reps to mediate and we invite you to reach out to them to connect with us on this issue we have already resolved.Review from David T
1 star03/06/2023
On Thursday, 2 March, 2023, one day before a home inspection that is part of the sales process for our house, our 50 gallon direct vent gas water heater began leaking. We called several companies to ask if they could help us. Kellam Mechanical said they could replace the old water heater the same day and gave us a quote for $****. When the installation tech arrived at our house, he said that he didn't realize the water heater was a direct vent system and that the new price would be $****. With just hours left in the work day, the home inspection occurring the very next day, and no ability to realistically get another company out to provide a competing quote, we accepted the price. They completed the installation without any incident. After talking to our realtor and several neighbors, it became clear that $**** is a much higher price than the industry standard for replacing a 50 gallon direct vent water heater. There was nothing complex about our system - it was in the corner of the garage, easily accessed with a venting system already established and a fully functional gas line. We asked Kellam Mechanical for a breakdown of labor and parts and they have refused to provide it, saying their "flat rate billing" system does not allow it. Our complaint is that Kellam Mechanical knew we were in dire straits and needed to get the water heater fixed that day so they took advantage of us and increased the rates to double what they should be. The final cost was over ***% more than their initial estimate. While we agreed to the price because we were desperate, this incident felt like a form of usury. Virginia should not tolerate this type of business practice.Kellam Mechanical, Inc. Response
03/09/2023
Thank you for receiving our manager’s phone calls and emails over the past several days to address your concern. On 3/2/2023 we received a call from your wife at 7:51am requesting an estimate to replace the water heater and were able to shift our schedule around to accommodate the need. Our technician was dispatched and arrived at your home by 9:17 am, surveyed the situation, and was able to provide a quote within minutes of arriving. The first quote our technician provided was for an atmospheric gas water heater. The water heater in need of replacing was in fact a direct vent gas water heater, which is a more expensive product. Our technician requoted the water heater for the correct price, presented the estimate to Mrs. *****, in which she accepted and signed off on at 9:45am based on our software timestamps. The correction was made under 30 minutes of arrival. This negates your statement of “With just hours left in the work day, the home inspection occurring the very next day, and no ability to realistically get another company out to provide a competing quote, we accepted the price.” Kellam then dispatched more technicians to help with the job given the timing of the sale of your home and the home inspector arriving the next day. The 1st quote was human error, not an opportunity to take advantage of anyone. We regret you felt taken advantage of or a form of usury was inflicted, but it seems you felt pressure on your end with your timeline of your inspection and closing of your home. Our technicians have digital pricing they select from programmed software and are not able to change that or as you state “increase the rates to double what they should be.” Your claims are false and slanderous. We agree that Virginia should not tolerate usury and invite you to request a BBB rep to mediate this complaint. We will make ourselves available for a conversation to support our strong reputation of ethical practices. Kellam practices flat rate pricing to ensure each of our customers receive the consistent pricing for service and replacements. Our invoicing includes all materials, labor, code compliance and warranties. We value your feedback and wish you well with your move.Review from Neil T
5 stars01/13/2022
01/10/22 Kellam Mechanical HVAC Tech Richard arrived on time and after a short conversation about my HVAC problem he began systematic diagnostics on the unit. Richard was professional and very knowledgeable in his trade. He was able to track the problem from the outside unit to the electrical connections inside the blower closet.. Richard had my HVAC up and running in no time. Richard is the best.Kellam Mechanical, Inc. Response
01/18/2022
Our Kellam team thanks you for posting your 5 star experience. We are so happy that Richard was able to resolve your comfort issues promptly. We look forward to meeting your future household hvac, plumbing and electrical needs. Tell 'em Kellam!Review from Randy T
5 stars10/19/2021
10/19/2021
Very happy with Richard ******** work today. He came to preform a maintenance check and was able to fix and install a part on our heating/ac unit. We would recommend him with a job well done.Kellam Mechanical, Inc. Response
10/19/2021
Thank you for sharing your positive Kellam customer service experience and for giving us the opportunity to resolve your comfort issue. We appreciate your business and look forward to meeting your future hvac, electrical, plumbing and electrical household needs.Review from William R
5 stars10/14/2021
Technician Allen arrived on time, masked, and with shoe covers. He was professional, and courteous, as he completed his inspection of our heating system. We are very satisfied with his visit today.Kellam Mechanical, Inc. Response
10/14/2021
Allen and our entire Kellam team thanks you for posting your 5 star experience. We appreciate your business and look forward to meeting your future home comfort needs. Tell 'em Kellam!Review from Kory M
5 stars10/13/2021
I'm a real estate agent in Virginia and I am beyond impressed with the thoroughness of this companies performance. Not only was our technician super informative but did a very thorough examination of the entire HVAC system including pictures. We had a total of 4 different companies come out on the same day. He was our last quote for the day and did the best job out of all the other companies. He was prepped with shoe covers and his tool bag and stayed the longest because of how in depth he was with checking the systems. He explained everything so it was easy to understand for not only myself but the sellers as well. Thank you and I highly recommend this company now and in the future for all HVAC services and quotes.
Kory ***** ****** ******Kellam Mechanical, Inc. Response
03/21/2022
Our Kellam team thanks you for the opportunity to quote a replacement comfort system for your clients. It is our pleasure to deliver a thorough experience. We hope to work with you in the future for any hvac, plumbing and electrical household needs. Tell 'em Kellam!Review from Becky E
5 stars10/13/2021
We love Richard! Always very professional and personable. Makes a "bad" time a little easier.Kellam Mechanical, Inc. Response
10/14/2021
Thank you for sharing your positive experience. Richard loves to turn a bad time into a great time. We look forward to meeting your future home comfort needs. Our Kellam team thanks you for your business. Tell 'em Kellam!Review from Richard M
5 stars10/12/2021
I am very happy I reached out to Kellam Mechanical. Chris ** was dispatched the same day and quickly assessed the situation and provided multiple options with quotes for the replacement of my failed hydro water heater.
Chris helped me choose the best option for my residence with the future needs in mind. He helped me apply for the ** interest rate financing and schedule the replacement the following morning.
Chris and his team quickly removed the old unit from the attic and installed the new unit to code.
I have nothing but good things to say about Kellam Mechanical and there team members. Great pricing, friendly staff and quality work.Kellam Mechanical, Inc. Response
10/14/2021
Our Kellam team is humbled with your kind 5 star post. Thank you so much for your business. We are elated that Chris delivered prompt service with great options and solutions for you. It would be our pleasure to meet your future heating, air conditioning, electrical and plumbing household needs. Tell 'em Kellam!
Customer Review Rating
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